Carnival Cruise Line Carnival cruise excursion Lie! miami, Florida

Date 07/19/12
 
I would like to ask you help in a simple matter that can be fixed with a phone call!
 We booked on carnival Dream for September 1st.
We wanted to go to Belize to scuba dive the turnoff Atoll.
The problem now is that we saw the following advert 
http://www.carnival.com/Activities/Excursion/509012
We went to book the excursion but it was not showing when you go to plan activates?
 
I called the carnival web support desk and they said it had been canceled. I could not believe it the reason
We booked this cruise was to scuba dive the Turniff Atoll. I had been to Belize years ago and was now trying to take my wife
Diving at Turniff , it is such a beautiful area to see. We were 51 days out before the ship leaves port in Florida.
I am very upset that the cruise line doesn't seem to have a backup tour operator to do the excursion to Turniff Atoll.
 
We would not have booked this cruise dates if we had known that that tour had been canceled.
I then tried to complain about this through carnivals phone system, I was put on hold three times
For 45 minutes each time. THE Third time after being on hold for 45 minutes they just disconnected the call.
I then filled in the so called complaint email form that was on the carnival web site and that to was returned as undelivered!
 
Please can someone at carnival help make a customer happy and get a tour operator to take us to Turniff Atoll diving/snorkeling?
Ship; Carnival Dream in port Sept 04th 2012 8:00am
 Thank you

Te following was there responce to me: Thank you for contacting us.  We appreciate the opportunity to be of assistance.
Carnival's shore excursions are independently owned and operated. As stated on this section, not all tours are available for every ship and sail date and rates are subject to change without prior notice. It is regretful that we are unable provide each shore excursion desired on all of our departures. We do not have another tour operator available for the tour you are requesting on your ship and sail date. Guests do have the option to book shore excursions independently, and are not required to make the reservations through us. However, we do not keep in contact with other tour operators, and we would not be aware of any delays in the return of guests on an independently operated shore excursions.  
Thank you for choosing Carnival.  

This shows that carnival doesnt care about their customers!