carnival cruise lines I got cheated by Carnival and now they are ignoring me! miami, Florida

I was on the carnival pride that sailed out of Baltimore MD on 11/1/10.

I booked a stateroom with an outside balcony.

My balcony had a water leak from an over head valve and the was chiiped paint everywhere, on the chairs, table floor and they kept flying.

When I complained to the pursers desk they sent som onr to fix the leak and clean up the mess.

How ever the balcony was still not usable, who wants flying chipped paint in the hair, eyes, drinks, or heaven forbid mouth or nose?

Upon my return home I wrot to carnival to complain but all I got was an apology. They daid they are not going to offer me restitution, I feel i am being cheated.

I paid for something i could mot use! I feel it is only fair that the cruise line do 1 of 2 things. Refund me the differance of waht i paid for the balcony room and would of paid for just an ocean view room, or give me a voucher for a FREE upgrade on my next cruise form an ocean view to a balcony.....

This was my 9th cruise with carnival so my expectations were REAL and only based on past cruise experiance.