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Report: #267644

Complaint Review: Carol Iancola, Cottman Transmission - Fort Washington Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Plainsboro New Jersey
  • Carol Iancola, Cottman Transmission 240 New York Drive Fort Washington, Pennsylvania U.S.A.

Carol Iancola, Cottman Transmissions, I had a transmission rebuilt, didn't seem to be right immediately, now it has gone again. Fort Washington Pennsylvania

*UPDATE Employee: EGR and not transmission

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In January 2006, Cottman Transmission in Hightstown, NJ rebuilt my transmission. It shifted abruptly from the time I got the car back, it was explained away as a break in period. Shortly, afterward the check engine light came on, so I took the car back again only to find the mechanic had left in the dead of night.

So I called Corporate HQ and got Carol Iancola (sp) she instructed me to take it to another Cottman. I then took it the Cottman on South Broad St in Trenton, they told me they didn't do warranty work for other Cottmans. So I called Ms. Iancola back, she said she would look into it and call me back, after several more attempts to call her with NO return calls I took my car to Pep Boys apparently the check engine light was due to the EGR valve, so I figure maybe I was wrong about the transmission.

The transmission died yesterday and is now leaking like a sieve and can't move the car. Spoke to one customer service rep and she told me I need to take it to another Cottman, why so they can tell me they don't cover warrenty work from other Cottmans, oh and how do I get it there? Have it towed from one Cottman to another Cottman til I find one that does?

I feel if Ms. Iancola had done her job correctly in the first place this would have been avoided. And since it wasn't I feel Cottman should cover the towing and a rental vehicle til the repairs are completed.
Since Cottman and Aamco have merged could a Aamco do the repair?

Mitch
Plainsboro, New Jersey
U.S.A.

This report was posted on Ripoff Report on 08/15/2007 08:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/carol-iancola-cottman-transmission/fort-washington-pennsylvania-19034/carol-iancola-cottman-transmissions-i-had-a-transmission-rebuilt-didnt-seem-to-be-righ-267644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

EGR and not transmission

AUTHOR: Transguy - (U.S.A.)

POSTED: Monday, September 10, 2007
Yes the EGR is a separate issue form the transmission.

The AAMCO/Cottman merger has created a lot of questions within the chain and warranties are still unclear. Some AAMCOs MAY honor a Cottman warranty.

The desciption of our problem sounds like a transmission fluid leak causing the pressure to drop and transmission not to engage.

This should have been checked during your 10 day re-chaeck after the transmission was rebuilt.

Do not attempt to drive the car. Assuming you did not have any damage to the transmission due to the leak, and the transmission was built correctly, you may just have the leak repaired and fluid refilled to address the problem.
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