Complaint Review: Carolina Lease Mgt Group, LLC
Carolina Lease Mgt Group, LLC CTH Rentals LLCCitadel Storage, LLCDelta Rental Company, LLCTitan Leasing, LLCSunrise Rentals, LLCSouthern Lease Mgt. Group, LLC Charles Hammond, lease, storage building Halls Tennessee
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Purchased a rent/lease to own storage building thru local company. After singing electronically without being able to view contract I received copy of contract 6 days later.
Was told I would be able to make payments online - they did not mention the additional $10 convenience fee. I opted to have the payment deducted from my bank account. I mailed the first payment priority mail with tracking (so it would be on time) and they attemped to charge a late fee. It was removed after I provided tracking information. They claimed to have not received the banking information that I was told to mail to PO Box 51334, Lafayette, LA only to be told later it should have been sent to Halls, TN for auto draft so another check was mailed the following month priority mail. They supposedly "found" the information, returned the check instead of applying it to the payment because they claimed the auto draft could not be reversed for that month and I had to leave work early to put money in the account.
I had a stroke 01/31/2017. It has affected me tremendously. In May 2017 my wife simply forgot to put the payment in my account by the 15th. On May 17th I called and got very upset with representative Missy Millner. My wife called her later in the day and was told that if a payment was made online that day by 2 pm the $25 Returned ACH fee would be removed from my account and the payment would not be considered late. No where in the contract is there anything abount a $25 Returned ACH fee. An internet payment of $147.00 (137 payment and 10 convenience fee) was made 05/17/2017 12:41:51 PM (CT).
Later that month when I received my statement, the Returned ACH fee had not been removed and $112.00 had been applied to the payment and $25 was applied to the Returned ACH fee. No late fee was applied on the May statement. Because only $112 was applied to the payment, the June 2017 statement shows a balance of $24.22 and a $15 late fee was applied. The July 2017 statement also has a $15 late fee.
I feel this company has illegally charged the Returned ACH fee and the reoccuring monthly $15 late fee is proof of unfair accounting practices. I have repeatedly asked to speak to a supervisor and even Mr Hammond only to be told no.
Mr Hammond has many LLCs that span across several states and could very possibly have interstate commerce issues. All companies need to be fully investigated and audited.
This report was posted on Ripoff Report on 08/02/2017 08:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carolina-lease-mgt-group-llc/halls-tennessee-38040/carolina-lease-mgt-group-llc-cth-rentals-llccitadel-storage-llcdelta-rental-company-ll-1390058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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