Carrier Corporation ripoff Failed to stand behind product Farmington Connecticut

To whom it may concern,

In my opinion, as a seasoned veteran in the HVAC service industry, this rip off report as written shows a lack of consumer knowledge. One of the problems (and the actual injustice) is that the contractor that installed/service the customer did not inform the customer of all of the facts and/or reasons for the failure of the equipment.

Points to ponder:
1. In the US we do not have off brands. All of the major a/c manufacturers market under different names, they all buy major components from major vendors and some of the parts are manufactured in house.

2. All of the major manufacturers have problems with their units. As a service technician I have seen as many broken "Ruud" units as I have seen broken "carrier" units.

3. All of the major manufacturers have very simular warranty policies as do the contractors who install them. Basically the Contractor warranty is 1 year parts and labor and the manufacture is an additional amount of years on the compressor and/or other parts.

4. The cooling coil that went out, this happens and fortunatly it happened within the first year.

5. The compressor failure could be due to any number of reasons: Lack of maintenance, misuse, power problems, loose connections, poor installation practices, low refrigerant charge, dirty filters, short cycling and too many more to list.

6. Carrier honered their written warranty, which you should have received in your homeowner package. They gave you a new compressor at no charge. They are not admitting that it was their fault, nor did they question why the compressor failed... they simply did what they promised they would do.

7. They did not pay for your 2 new filter driers because the majority of compressor failures are due to other factors and not manufactures defects, but again they didn't argue, they did what they were supposed to do.

8. The non caring Carrier rep was probably more caring than you think. People in that posisition must guard their fellings so they don't have mental problems. They receive 20 to 40 some calls per day with people in "upscale" neighborhoods with complaint after complaint and they can't just give away the farm... there is a limit as to how much you can just give away before there is nothing left.

Please don't blame "Carrier" for ripping you off and don't praise "Ruud" for the perfect unit as I have seen 30 year old systems (and older) made by all of the manufactures as well as the ocasional "DOA".

Good luck in your quests.

Bob