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Report: #434750

Complaint Review: Carsdirect.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Deming New Mexico
  • Author Confirmed What's this?
  • Why?
  • Carsdirect.com www.carsdirect.com Internet U.S.A.

Carsdirect.com Waste of time Internet

*UPDATE EX-employee responds: Say what?

Show customers why they should trust your business over your competitors...

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Their service is a waste of time... they assure you they will either use local dealer or allow you to deal with one of their specialists and even deliver the vehicle to your door, closing at your place of residence. Which is a good option if true since most states have a set of consumer protections that relate to sales in one's home.

But my wrath here is their service is bogus. Their local dealer will not deal with me.. will not contact me.

Thus Cardirect's "guaranteed" pricing appears to not be honored. There is only one dealer for the make I was seeking and they already have a lousy reputation so I would prefer to deal with a third party.

Maybe in other markets the service works.. but not here in NM.

irony... the car sales are down and one would think dealers would be anxious to do the right thing, be attentive to the buyer.. be honest and forthright... but they aren't... it's all about them... thus, I have no sympathy for their demise. Far too long they have clung to a business model that is based on "for every customer we lose we get 5 new ones" that was and is the philosophy of America's big three... it doesn't work and they still cling to it. Go figure...

Like the famous quotation of that famous NY socialite: You can lead a w***e to culture but you can't make 'em think"

("w***e" is an appropriate label; as whores screw customers for money. In my case they lost a sale).

Ronin
Deming, New Mexico
U.S.A.

This report was posted on Ripoff Report on 03/16/2009 12:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carsdirectcom/internet/carsdirectcom-waste-of-time-internet-434750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Say what?

AUTHOR: garzj019 - (United States of America)

POSTED: Thursday, April 08, 2010

I am a former employee of Internet Brands, Inc (owner and operator of Carsdirect.com). I believe I can accurately and completely address these grievances.



First, some housekeeping. Whores provide a sexual service for money. Carsdirect.com is not involved in sex acts, clearly, therefore your claim is outrageous and needless to say the least. I suppose people shouldn't trust the judgment of others establishing their opinions based on the words of wisdom of Hampton socialites.



I worked in the engine of the essence of what Carsdirect does. Let me explain something to you, a little known secret in business, shhh: It's called a sales lead generation service. Any large business with customers everywhere sees sales lead generation as a very invaluable service.



Carsdirect doesn't sell cars. They facilitate contact between the customer and the people who do. Need a car? Go to the site, browse the vehicles, enter your information and you'll most likely be forwarded to a dealership. As soon as your information leaves the website, you're in the hands of the dealership. Ideally they will contact you and sell you a car, but a simply perusing of Carsdirect's terms and conditions will tell you that they are not bound to you.



These grievances are better left to someone in customer service at the dealership you requested contact you.



I will also say that although car sales have declined, Internet Brands profits shot threw the roof during the hurricane of the recession. INET is the exchange code, take a look for yourself.



In conclusion, I will add a popular quote of my own by Francis Bacon, Sr. "Knowledge is power." Next time you you're bored and surfing the internet, instead of spewing your false judgments and misguided knowledge at the world on your behalf about this reputable company, you should Google what you take as truth and do some research.



You're 110% wrong.
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