Complaint Review: Casablanca Express Orlando -
Casablanca Express Orlando Casablanca Express Dont Send money to this company Other
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We attended a 1 hour presentation in exchange for a free trip of 2 nights in Orlando and 2 Disney tickets.
We followed the instructions on how to redeem the 'free' trip. We were told we arrange the trip with the company, and we could travel in 30 days. I assumed we would have to pay taxes, but we also had to send a $100 deposit I was worried about that, especially since they would not take a credit card, only a check or money order (more on this later).
The check was cashed. I checked the status on the website which now said we had to select 3 dates, 30 days apart, 90 days from now.....
Ok - first off, big problem. This is not what we were told at the presentation.
2. We have to wait 90 days, not 30. This wouldn't be so bad except that I can't select a definitive date.
3. Because they want 3 dates, I now understand that we are on a 'standby' were they will give us a room only when they have non-booked rooms available.
4. Now I can't use this trip becuase I can't take vacation a few days before I'm told that the rooms are available. So its now a useless trip package.
5. I called to get my money back. Of course, they wanted a check so that you couldn't 'reverse a charge' on a credit card when people find out about this crap. They have my 180 dollars and I want it back.
6. I called the 800-315-2065 number, but is is always busy. I can't get through. This is the same number people use to book a trip. How is anyone supposed to book anything.
7. I am out money on a package I can't use.
They should at least just mail be 2 disney tickets they promised... that would make up for the bullshit.
DO NOT SEND CASABLANCA EXPRESS ANY MONEY, EVER!!!
This report was posted on Ripoff Report on 09/03/2018 08:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/casablanca-express-orlando/casablanca-express-orlando-casablanca-express-dont-send-money-to-this-company-other-1459278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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