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Report: #1466987

Complaint Review: CASEY KITTANEH, MAGIC ELVES LANDSCAPE - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: AZ HOMEOWNER — PHOENIX United States

CASEY KITTANEH, MAGIC ELVES LANDSCAPE CASEY KITTANEH, MAGIC ELVES LANDSCAPE Quoted Price for Lawn Care Services; Fraudulently Billed My Credit Card Twice, Billed My Credit Card Higher than Amounts Agreed,Bait & Switch, Harassment, Fraudulent Billing, Collection Harassment Phoenix Arizona

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INITIALLY HIRED CASEY KITTENEH / MAGIC ELVES LANDSCAPING, IN AUG. 2018, FOR CLEAN UP OF MY PROPERTY FOR $180. PAID FOR SERVICES THE SAME DAY ON MY CREDIT CARD.

SEEING THEY DID AN EXCEPTIONAL JOB FOR THE PRICE, I HIRED THEM FOR WEEKLY SERVICE THEREAFTER @ 37.50 PER WEEK (OR $150/MO); BILLING WAS TO BE CHARGED TO MY CREDIT CARD ON FILE EACH MONTH.

5 WEEKS LATER I RECEIVED THE 1ST MONTH'S BILL; AN ASTOUNDING $430!! THIS TOTAL COMPRISED OF CASEY DOUBLE CHARGING FOR THE $180 CLEAN UP THAT HE WAS ALREADY PAID & $250 (NOT THE $150 AGREED); THE BILL SHOULD HAVE ONLY BEEN $150. 

I CALLED AND LEFT VOICE MESSAGE FOR OWNER CASEY KITTANEH IMMEDIATELY BEFORE HE OVER-CHARGED MY CREDIT CARD. THERE WAS NO RETURN CALLED SO I EMAILED & TEXTED HIM AS WELL.

INSTEAD OF CALLING ME & DISCUSSING THE ERROR, CASEY KITTANEH CHARGED MY CREDIT CARD FOR THE INCORRECT / DISPUTED BILLING (WITHIN AN HOUR OF MY EMAIL), HENCE, COMMITTING BILLING FRAUD, CREDIT CARD BILLING FRAUD.

I CONTACTED CASEY (ALL BY EMAILS OR TEXTS, TO AVOID HERESAY), WHO REFUSED CORRECT THE BILLINGS, OR CORRECT THE CHARGES TO MY CREDIT CARD.

I FIRED CASEY KITTANEH / MAGIC ELVES LANDSCAPING IMMEDIATELY.

I PROVIDED AMEX PROOF OF THE $180 PAID FOR THE INITIAL CLEAN UP, AND MY RECORDED / DOCUMENTED CONSERVATIONS WITH CASEY OF THE $150/MO. AGREED FEES FOR LAWNCARE SERVICES. ACCORDINGLY, AMEX, CORRECTED THE ISSUE AND DEBITED MY ACCOUNT. DID CASEY KITTANEH BELIEVE HE WAS GOING TO GET AWAY WITH THIS?

CASEY KITTANEH CONTINUES TO EMAIL/MAIL ME THE SAME ERRONEOUS BILLINGS TO THIS VERY DAY (NOV. 9, 2018), IN SPITE OF MY REPEATED REQUESTS FOR HIM TO STOP, REPEATEDLY SUPPLYING HIM WITH PROOF OF OUR INITIAL AGREEMENT, AND EVEN AMERICAN EXPRESS EXPLAINING IT TO HIM THE FACT THAT HE HAS BEEN PAIN IN FULL; THE BEHAVIOR OF CONTINUING TO SEND BILLS, AFTER ALL THIS, AFTER COMMITTING BILLING FRAUD & KNOWING I OWE HIM NOTHING IS UNSETTLING, SCARY AND CRIMINAL HARRASSMENT, AND I BELIEVE MAY BE A SAFETY CONCERN -- AS HE HAS NO REGARDS FOR THE LAW.

ACCORDINGLY, I CONTACTED THE ARIZONA STATE ATTORNEY GENERAL'S OFFICE & IN THE PROCESS OF FILING A CRIMINAL COMPLAINT FOR CREDIT CARD BILLING FRAUD, BILLING FRAUD, HARASSMENT & OBTAINING A RESTRAINING ORDER. A CIVIL SUIT IS BEING FILED AS WELL.

CASEY KITTANEH, MAGIC ELVES LANDSCAPING AND EXCELLENT CLEANING NEED TO BE PUT OUT OF BUSINESS & PROSECUTED IN MY OPINION. BASED ON THIS ONGOING PROBLEM, IS I WOULD AVOID USING THEM TO SAVE YOURSELF A LOT OF HEADACHE.

AS I SAID I HAVE REFERRED TO THE AUTHORITIES.

 

This report was posted on Ripoff Report on 11/09/2018 09:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/casey-kittaneh-magic-elves-landscape/phoenix-arizona-85022/casey-kittaneh-magic-elves-landscape-casey-kittaneh-magic-elves-landscape-quoted-price-1466987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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