Complaint Review: Cash Central
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I am writing this report in an attempt to warn others that may have fallen on hard times. I reached out to Cash Central for assistance as I have a few times in the past. At first, everything seemed to be normal until I could not make the scheduled payment (severe family medical problem). I paid the outragiosly expensive interest fees and spoke to a representative on the phone and clearly agreed to make the payment in two weeks.
Little did I know, they were charging my account as we spoke even while the agreement was made to wait the two weeks. When I noticed the charge, I called customer service and had the unfortunate experience of speaking with "Dan". Dan would not tell me his last name even after I asked a second time. He proceeded to tell me that I have made no effort to make a payment even though I had made the interest payments as scheduled and that I have not spoken to anyone there dispite thier attempts to contact me. He refused to acknowledge the conversation I had with a different representative the previous day or the agreement that was made.
His response was "Look, we have your bank information. We can charge you whenever we want and however much we want and we do not need any permision to do so"
Now, I do not have the funds to cover fuel to and from work and food for my children because they decided to randomly charge my account and it brought it to $0.
I have never dealt with a more unprofesional individual and company for that matter. I really hope that people will read this and do business elsewhere. A company that conducts business this way and allows or teaches employees to act this way should be brought to light.
This report was posted on Ripoff Report on 02/10/2017 10:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cash-central/internet/cash-central-dan-unethical-and-highly-unprofessional-internet-1355274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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