Castle Luxury Auto Shipping ,C.L.A.S.S., Owned by Susan Castillo and run by Lienne Paez. NO SHOW Hialeah, Florida

No profanity was ever used toward any of the Class representatives, though it was very deserved. There was never any attempt to call me back. I had to call them.  The manager, if there really is one and not just the one person changing her voice named Lienne, hung up on me for simply stating the situation was getting worse. I shouldn't expect any less of a flagrant lie from this company considering what they put me through.

Trust me.  I would not go to this effor in my time if I had not been treated so very unprofessionally and fraudulently. My only reason for spending the time I have on reporting this company and submitting a response is so that no one else falls for their scams in the future. I wouldn not want to see anyone treated the way I was.

Castle Luxury Auto is exactly like the person explained in Hileah Florida No Show. They did the same thing to us. We gave them 1 months notice and it wasn't until we called to confirm the time the truck would be showing up that they asked if they could come on the following day. We were moving the morning of that day so we said no it would not work. They said they would call us back and they never called. This was on Saturday. We tried to call them but they were closed the rest of the weekend. They never showed up to pick up our car. Each day they said they would find a driver and each day they didn't. We kept asking for our money back and were told they couldn't refund it that we had to try to get it back from our bank because they changed merchants. I said I was going to sue them and someone who claimed to be a supervisor named "Cat" said they would be happy about that because we would have to travel to Florida and their industry was not regulated by the government. They were rude, unprofessional and left us stranded on the day we were moving with no recourse. Do not take the chance on this company. They may come through for some but do you want to take the chance that you may be one of those that are stranded?

Their rebuttal is not true. If they write a rebuttal to this statement then they are lying. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!

On happy note we were able to find a reputable company that moved our car and kept us informed every step of the way. They did not charge a deposit and only collected money at the other end when it was delivered. If you need to find a company to move your car call a local moving company and ask who they use that operates in the state you live in. They will be reputable because they do not want to alienate the mover who uses their services on a regular basis. It was a little more expensive but we had the piece of mind that the company was honest and operating in our best interests. You car is a huge investment. Do not trust it to Castle Luxury Auto.

Castle Luxury Auto is exactly like the person explained in Hileah Florida No Show. They did the same thing to us. We gave them 1 months notice and it wasn't until we called to confirm the time the truck would be showing up that they asked if they could come on the following day. We were moving the morning of that day so we said no it would not work. They said they would call us back and they never called. This was on Saturday. We tried to call them but they were closed the rest of the weekend. They never showed up to pick up our car. Each day they said they would find a driver and each day they didn't. We kept asking for our money back and were told they couldn't refund it that we had to try to get it back from our bank because they changed merchants. I said I was going to sue them and someone who claimed to be a supervisor named "Cat" said they would be happy about that because we would have to travel to Florida and their industry was not regulated by the government. They were rude, unprofessional and left us stranded on the day we were moving with no recourse. Do not take the chance on this company. They may come through for some but do you want to take the chance that you may be one of those that are stranded?

Their rebuttal is not true. If they write a rebuttal to this statement then they are lying. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!

On happy note we were able to find a reputable company that moved our car and kept us informed every step of the way. They did not charge a deposit and only collected money at the other end when it was delivered. If you need to find a company to move your car call a local moving company and ask who they use that operates in the state you live in. They will be reputable because they do not want to alienate the mover who uses their services on a regular basis. It was a little more expensive but we had the piece of mind that the company was honest and operating in our best interests. You car is a huge investment. Do not trust it to Castle Luxury Auto.

Castle Luxury Auto Shipping stands by its word! Let's start with the first statement.  3 days is not 3 weeks! So yes this customer is correct when he says he had a narrow window. (a very narrow one) As a shipping BROKER we are in the difficult position of having to educate first time shippers of how the industry functions.  The auto shipping industry is certainly a very intricate one encumbered with multiple difficulties and variables which brokers, have no control over.  Now 90 percent of the industry IS a broker; hence we monopolize the industry.  However the elite 10 percent which are the carriers truly have control of the supply in the supply and demand part of economies of scale and economics.  When we book the order we utilize our Transport system software to view how many carriers are in the potential pick up area! If we see an abundance of carriers  then we book the order hence the probability is higher of immediate or actual pick up! However these variables kick in EVEN if a broker does their due diligence when carriers overbook their loads or rigs and the available spots their rigs possess.  They then call to cancel sometimes due to their miscalculation.  We then have to find another reputable driver to pick up the load! THIS IS WHY WE REQUEST A WINDOW OF MINIMUM 7-10 DAYS PRIOR TO THE FIRST PICK UP DATE AND IF ANY SPECIAL CIRCUMSTANCES NEED TO BE ADDRESSED WE ADDRESS IT WITH PLENTY OF TIME.  This was not the case whatsoever so yes when challenges presented themselves we were working with 3 days total time frame.  We Do issue refunds as he states of course we are a legitimate company! And we even went above and beyond the call of duty by doing a freebie for this gentleman.  Meaning we would still find a driver work literally for free and here it is where it states the deal made no sense? Profanity is not tolerated yes by any company nor should it be so the representative did instruct this gentleman of this and disconnected the line after SEVERAL attempts of requesting not to have profanity utilized. And the sale person part is completely fictitious.  I give an A for creativity though. We simply state the facts here which is abiding by the regulations of this site for our rebuttal.