Cathay Pacific Airlines Dodged Reimbursement that was Promised New York Nationwide

My flight from New York to Hong Kong was cancelled due to airplane technical problems.  Due to this delay, I missed a connecting flight and a prepaid hotel expense.  Cathay Pacific agents assured me that I would be reimbursed for these expenses. 

It has been about two months that I am calling and writing Cathay Pacific on a weekly basis, trying to figure out who I should speak to for a reimbursement.  Every time I call, it’s like starting a file all over again from a blank sheet.  I have to retell the entire story, re-email the documentation to a different email, and be promised once again that I am in good hands. I am never given any file number or case number, and miraculously, no employee there knows who the decision maker is for reimbursements.  They just tell me to resend the email.  I never even get a receipt confirmation from my emails.  So it’’s been two months of following up on a weekly basis….and NOTHING.  Complete amnesia with everyone I speak to.  I am almost starting to think that it is the same guy answering the phone each time just laughing to himself about it.  This has to be THE WORST customer service experience in my life.  Either they are crooked and think that they can get away with writing me off, or they are incompetent.  All I want to be reimbursed the money due to me and never have to deal with this airline again.