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Report: #939493

Complaint Review: CBCS Debt Resolution - Columbus Ohio

  • Submitted:
  • Updated:
  • Reported By: KP — New Jersey United States of America
  • CBCS Debt Resolution P.O. Box 163250 Columbus, Ohio United States of America

CBCS Debt Resolution scam collection cell phone columbus ohio Columbus, Ohio

*Consumer Suggestion: Try again

*Author of original report: Nice Try.

*Consumer Suggestion: Incorrect

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I received a call from a complete idiot who claimed I had a Verizon cell phone account in collections with them.  He refused to give me his name and opened the conversation by asking to verify the last 4 digits of my social security # (RED FLAG #1).  I didn't give him this information.  He then preceded to tell me that I had a Verizon cell phone account in collections with them in the amount of $719.34.  He asked if I remembered this account (RED FLAG #2), and I of course said no as it doesn't exist.  He then said to pay it off I'd have to send $100 a month.  He said they would not take less than that (RED FLAG #3).  I went along with him and said well, I can only pay $25 a month and suddenly that amount was acceptable (RED FLAG #4). I then told him to get a REAL job with REAL accounts.  He then asked when I would be sending my first payment and I said when pigs fly and hung up.  Wow, talk about desperation.  

 *****  Do not fall for this scam.  Even if you DO have a Verizon account in collections, I verified that Verizon DOES NOT USE CBCS TO COLLECT ON THEIR ACCOUNTS. ****

My advice if you actually do have a Verizon account that has gone to collections:

1) First call Verizon to verify they sent it to collections.  They will verify this or not and provide you with a collection account number; and

2) The collection agency they use is Verizon Financial Services at 800-852-1922.  They will not ask for your social, but the account # that you got in Step 1.

This report was posted on Ripoff Report on 09/11/2012 08:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cbcs-debt-resolution/columbus-ohio-43216/cbcs-debt-resolution-scam-collection-cell-phone-columbus-ohio-columbus-ohio-939493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Suggestion

Try again

AUTHOR: PabloDiegoJose - (USA)

POSTED: Friday, September 14, 2012
"I did call Verizon and they did verify that I had an account in collection.  Unfortunately, it was one I shared with my ex-husband
that I thought he had taken care of.  Regardless of this..."

Hi!  From your original post you make it seem that you never had an account.  I understand where you're coming from, and I can tell you for a fact VZW uses CBCS to collect accounts.  If you want I can send you a screen shot of my old work paper. 

Moreover, you just said yourself, your ex had an account with your ex.  Who knows he may have created another account?


"1) The amount Verizon disclosed was NOT the amount that CBCS told me.  In fact, the amount CBCS told me was way higher."

That's why I'm thinking it's another account.  Do the VZW account numbers match?  Service phone numbers? 

"2) The verizon rep told me they do NOT use CBCS, told me who they DID use, and provided me with an account # and phone number to whom they do use, and when I called, the amount and everything else matched."

Okay for the one account they're not using CBCS, for the other account?  Also, you're in your rights to write a dispute letter requesting verification via CMRRR.  It pretty much clears up all the issues you have--they have to stop collections and get the verification from VZW.

"Sorry, but your one little reply against over 300 complaints about CBCS means NOTHING."

I would recommend putting other collection agencies in the internet, you'll find tons of complaints.
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#2 Author of original report

Nice Try.

AUTHOR: KP - (United States of America)

POSTED: Thursday, September 13, 2012
I did call Verizon and they did verify that I had an account in collection.  Unfortunately, it was one I shared with my ex-husband that I thought he had taken care of.  Regardless of this...

1) The amount Verizon disclosed was NOT the amount that CBCS told me.  In fact, the amount CBCS told me was way higher.

2) The verizon rep told me they do NOT use CBCS, told me who they DID use, and provided me with an account # and phone number to whom they do use, and when I called, the amount and everything else matched.

Sorry, but your one little reply against over 300 complaints about CBCS means NOTHING.
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#1 Consumer Suggestion

Incorrect

AUTHOR: PabloDiegoJose - (USA)

POSTED: Wednesday, September 12, 2012
Hello KP! 

They should be able to give you the account information.  You listed warnings regarding them.  They verify information to confirm if it's the correct consumer so they don't go over information with an outside party. 

As a former worker with Verizon, both the landline side and cell phone side use CBCS as a collection company.  I would suggest giving your full SSN to verify with Verizon (landline or cell) to verify if you have an account in collection. 

If you don't believe it's your account, you can send them a dispute letter to request validation.  You can send it via CMRRR. 
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