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Report: #554124

Complaint Review: CBM Computers - San Mateo California

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  • Reported By: Gail — Foster City California USA
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  • CBM Computers 235 El 3rd ave Suite 201 San Mateo, California United States of America

CBM Computers Omar Shaaban In testing my IBM laptop, they destroyed it and wanted to charge $300 to fix with motherboard. San Mateo, California

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On 12/7/09 I brought my IBM Lenovo laptop to Omar Shaaban, Owner of CBM Computers in San Mateo, CA. It was fully functional except that it had no sound. I thought it might have a switch turned off and I wanted him to find out why it had no sound. Otherwise, it was working perfectly. He was also going to install a virus protection program for me. After one week, I called Omar and he informed me that the laptop needed a $300.00 motherboard. I told him I could not pay for that repair. I asked him to just install the virus protection and then I would pick it up. He informed me that it was not working now. I asked him to put it back the way it was when I brought it to him, to install the virus protection and I would pick it up. He said it was not working now after they tested it and he could not restore it without the motherboard. I left several more messages for Omar to fix the laptop. He had his young son, Malek, call me and almost demand that I pick up the laptop. I told him I would not until it was working. Now, I've left several more messages for Omar and he won't return my calls. I would like to be compensated for my loss of my IBM Lenovo laptop which cost me about $1400 about one year ago. I estimate it is worth between $700 and $900 now. Also, in addition to full compensation for my loss of my laptop, I would like the actual laptop back so I can destroy it to be certain no one can access my personal information and passwords stored on the hard drive. I have since discoverd that there are two other complaints listed on Yelp.com of poor service and ripoffs by Omar Shaaban of CBM Computers in San Mateo.

This report was posted on Ripoff Report on 01/13/2010 10:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cbm-computers/san-mateo-california-94403/cbm-computers-omar-shaaban-in-testing-my-ibm-laptop-they-destroyed-it-and-wanted-to-charg-554124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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