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Report: #368673

Complaint Review: CCNNutra - Colopure - Fit Factory - Tempe Arizona

  • Submitted:
  • Updated:
  • Reported By: Macon Georgia
  • Author Confirmed What's this?
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  • CCNNutra - Colopure - Fit Factory centralcoastnutra.net Tempe, Arizona U.S.A.

CCNNutra - Colopure - Fit Factory Central Coast Nutra offers a sample trial of "Colopure" for $1.00 + shipping. When I excepted the offer, they automatically started shipping the product and charging my credit card $38.95 a month. They are also linked to Colopure and Fit Factory who also made charges to my credit card without my authorization. All total they have charged $209.65 from 5/30/08 to 8/22/08. It's a scam! Tempe Arizona

*UPDATE Employee: CCN is here to help!

*UPDATE Employee: If We Can Do Anything Else to Clear Up Your Account Please Contact Us

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Central Coast Nutra (CCN), Colopure, and Fit Factory are all working together as a scam. CCN gets you to order a trial sample of their product "Colopure" for $1.00 + shipping. Then they start shipping the product automatically every month and charging your credit card $38.95 per month. They also make unauthorized charges under the names of Colopure and Fit Factory for various amounts ($44.90, $39.95, $38.95) each month. When you try to get in touch with the company to cancel and stop the charges, they tell you that you need to speak with a supervisor and then put you on hold for hours. They tell you they'll have a supervisor contact you back, and of course, you never hear from them. It's a complete scam!!

Terri
Macon, Georgia
U.S.A.

This report was posted on Ripoff Report on 08/31/2008 09:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ccnnutra-colopure-fit-factory/tempe-arizona-00000/ccnnutra-colopure-fit-factory-central-coast-nutra-offers-a-sample-trial-of-colopure-368673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

CCN is here to help!

AUTHOR: Comp - (U.S.A.)

POSTED: Wednesday, June 24, 2009

If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.

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#1 UPDATE Employee

If We Can Do Anything Else to Clear Up Your Account Please Contact Us

AUTHOR: Conniea78 - (U.S.A.)

POSTED: Tuesday, November 25, 2008

Hello my name is Connie. I'm the customer service agent for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my manager directly. Her email is falon@verifyyourorder.com or if you call our customer service line 1-866-897-0663. We would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST.
We are extremely busy, and sometimes it can be difficult to get through on the toll free line, so that is why I encourage you to use my managers e-mail for the quickest response.
If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.

Connie, CSA

Bromalite

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