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Report: #1118924

Complaint Review: Cell Detective / EZ-CSI.com - Internet

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  • Reported By: mislead by thieves — Las Vegas Nevada
  • Author Not Confirmed What's this?
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  • Cell Detective / EZ-CSI.com Internet USA

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                                Consumers Beware Of This SCAM!!!

On 12/19/13 I purchased a software program called CELL DETECTIVE for $137.00. It's a cell phone monitoring software I wanted to monitor my teenage daughters phone and know where she is at all times.

FALSE ADVERTISING: 

1. Same technology as law enforcement agencies world wide.

2. Get Instant Access. Mentioned 5 times on site

3. Install It On AND Compatible With ANY TYPE Of Cell Phone.

4. STEP 1: Install software to your phone.

5. STEP 2: Intercept their phone & monitor every action. 

6.  In FAQS 1. they boast: Our software is compatible with any phone make and model. No physical modification of any kind are needed.

            FAQ 8. Rigorous testing from development team and has been cross tested by thousands of satisfied cust. across the globe.

7. Compatible With All Carriers.

Same Day I get a email from EZ-CSI.com an order status accepted.

                          NOW THE TRUTH COMES OUT....

After purchase of course

 

Then from customer support saying you may download your purchase from the link below.  Under that in big red lettering IMPORTANT! This must be downloaded to a computer - NOT A CELL PHONE.

They didn't mention that before I bought it!

I didn't have a computer, so immediatley I email them to tell them it won't work for me and please cancel my order.

I get a reply from Tech Support Manager Michael Vargas.

The apps are to be used on the cell phone. A computer is needed briefly. Must be to a computer because software pkg was compressed (zipped) by a computer an must be unzipped OR decompressed by computer. THEN connect phone and transfer these file types to cell phone. Then delete from computer. 

Please follow link below and you can download software for your cell phone to a computer.

WTF!!!!!  Is this now! I'm thinking SCAMMERS!!! I think I just got ripped off!!! So I drive 80 miles to my cousins to get what I paid for.

So the how to instructions are half there. I choose the

android phones only download to find out after alot of BS that the zipped files turn into JAR files and you cant put JAR files to android, have to convert to APK. OMG! After relentlessly searching cannot find one that doesn't cost $.

So Jan 3rd I email support and tell them again it's still not working for me. Can I please have a refund. Mr. Vargus replies; What exactly are you having difficulty doing? Downloading, unzipping, uploading to phone, using program,ETC... Be specific, what MAKE, MODEL and SERVICE PROVIDER do you use? What operating sys does your phone use? Thank you for being a valued cust.

See ALL LIES. Jan 9th I email again asking for a refund. I shouldn't have to pay for nothing.!! Jan 12th I email again asking for refund and he replys on 13th with a Refund Policy.

Software download purchases are non-refundable. Not possible to return software for refund as it's regarded as an opened and used product. (Well that also, would of been nice to know to before purchase) Moreover theres no way of knowing that after a refund you are still using the software. Due to nature of software licensing- software download purchases are non-refundable. Please note we cannot be held responsible if you have no or little knowledge on how to download, save or unzip software. You need to contact your computer tech or Phone provider.

I Don't BELIEVE THIS!!!! I keep trying have several others try, still doesn't work. I email AGAIN on the 17th and I am fed up! I tell him I'm just going to have the bank do a charge back. He replies; No, that isn't necessary. Please don't do that to us. UNBELIEVABLE!!!! The 22nd I email I havn't heard from you so I'm going through with charge back. I still have not heard from them and program still DOES NOT WORK.

So CONSUMERS BEWARE Cell Detective is a RIP OFF!!! 

This report was posted on Ripoff Report on 01/28/2014 12:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cell-detective-ez-csicom/internet/cell-detective-ez-csicom-michael-vargas-tech-support-manager-misleading-false-adverti-1118924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
5Author
3Consumer
1Employee/Owner

#9 Author of original report

EZ-CSI/CELL DETECTIVE SCAMMERS

AUTHOR: im jus sayin - ()

POSTED: Monday, February 23, 2015

THANK YOU DANIEL FOR YOUR IMPUT. YOU SOUND LIKE AN ATTORNEY. BUT! IF ALL THAT, IS AS YOU SAY. IN THE FINE PRINT. IT'S STILL A SCAM DANIEL. THEY AREN'T SELLING ANYTHING! IT'S ALL BULL CRAP! AND THESE PEOPLE AREN'T RIGHT, AND I CAN'T BELIEVE THEY KEEP GETTING AWAY WITH IT! AND FOR SO LONG NOW!

THEY ARE STRAIGHT RIPPING PEOPLE OFF. WHAT EXACTLY IS IT THEY ARE SELLING? HAS ANYONE RECIEVED WHAT THEY PURCHASED FROM THESE PEOPLE. I'VE YET TO FIND ANYONE. HEY IF ANYONE HAS GOTTEN WHAT THEY HAVE PAID FOR FROM EZ-CSI/CELL DETECTIVE, PLEASE COME FORWARD. AND TELL US HOW YOU ACHIEVED THIS. THANK YOU 

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#8 Author of original report

Its only obvious

AUTHOR: im jus sayin - ()

POSTED: Monday, February 23, 2015

Uh in answer to your question JACK! It obviously didn't work, or I wouldn't be doi ng a Ripoff Report. All I got was the run around from this so called company. Thats how I know, Jack. 

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#7 REBUTTAL Owner of company

Question

AUTHOR: jack - ()

POSTED: Monday, February 23, 2015

Question  to BUT DOES IT WORK....you made a coment that you doubted it worked??....how did you arive at that conclusion?

Jack

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#6 Consumer Comment

Cell detective buyer bware 10 out of 10 for suspicious scam

AUTHOR: bewareb4ubuy - ()

POSTED: Thursday, October 30, 2014

 I have found two occurrences of this advertisement online one for $137 and one for $27 in the terms of the mass marketers advertisement its very clear that this program does not work and a very sneaky way to not be held responsible for fraud. Please read the terms below and draw your own conclusions. EZ-CSI.com - Terms of Service and Legal Statement (Last updated July 18, 2012) The information contained in this program (including but not limited to any seminar content, manuals, CDs, Downloads, recordings, videos, mp3s, or other content in any format) is based on sources and information reasonably believed to be accurate as of the time it was recorded or created. However, this material deals with topics that are constantly changing and are subject to ongoing changes RELATED TO TECHNOLOGY AS WELL AS OTHER LEGAL AND RELATED COMPLIANCE ISSUES. Therefore, the completeness and current accuracy of the materials cannot be guaranteed. These materials do not constitute legal, compliance, financial, tax, accounting, or related advice. The end user of this information should therefore use the contents of this program and the materials as a general guideline and not as the ultimate source of current information and when appropriate the user should consult their own legal, accounting or other advisors. Any case studies, examples, illustrations cannot guarantee that the user will achieve similar results.

In fact, your results may vary significantly and factors such as personal effort and many other circumstances may and will cause results to vary. THE INFORMATION PROVIDED IN THIS PRODUCT IS SOLD AND PROVIDED ON AN "AS IS" BASIS. (SOME STATES DO NOT ALLOW LIMITED WARRANTIES, SO THIS MAY NOT APPLY TO YOU.) IN PARTICULAR, SELLER SHALL NOT BE LIABLE TO USER OR ANY OTHER PARTY FOR ANY DAMAGES, OR COSTS, OF ANY CHARACTER INCLUDING BUT NOT LIMITED TO DIRECT OR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR OTHER COSTS OR DAMAGES, IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR SERVICES. THESE LIMITATIONS MAY BE AFFECTED BY THE LAWS OF PARTICULAR STATES AND JURISDICTIONS AND AS SUCH MAY BE APPLIED IN A DIFFERENT MANNER TO A PARTICULAR USER. Notice no contact information is your 1st red flag, results to vary, big red flag, I would lock my credit card up and run from this and not look back. As always if it sounds to good to be true it most likely is a scam... Before you get excited with what you want to believe and recah for your credit card. Take five minutes To check them out first... It will save you a lot of time, money and problems Best wishes for you all Sincerely Daniel

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#5 Author of original report

this is why

AUTHOR: im jus sayin - ()

POSTED: Thursday, June 26, 2014

you are truly welcome lbn. this is why i filed the report so hopefully no one else would fall victim to these scammers. i cant believe they can just continue to rip people off!! How long before they are stopped. hundreds of thousands of dollars from consumers no doubt if not more. MICHAEL VARGAS  is an alias no doubt, but EZ-CSI / CELL DETECTIVE MUST BE STOPPED!!!!

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#4 Consumer Comment

Thank you for the review.

AUTHOR: 13THWARRIOR - ()

POSTED: Saturday, June 21, 2014

Thank you for reporting on this company, their poor handling of your concerns and their lousy product.  I would have completed the charge back much sooner that you did.  Your reporting just saved me the anguish of purchaing their rotten product and going thru all that you went thru to rectify it.  I thank you for taking the time to report this so that others like me can avoid the same troubles you dealt with.  You are a Saint for taking the time to do so.

 

Be well,

 

I am Ibn

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#3 Author of original report

Dear ripped off by Ripoff Report Browser

AUTHOR: im jus sayin - ()

POSTED: Monday, June 02, 2014

REALLY!? HAVE YOU EVEN LOOKED UP EZ-CSI OR CELL DETECTIVES SITE? OBVIOUSLY NOT. YES THEY ARE MISLEADING IN MAKING YOU THINK ITS SO "EZ". EZ TO DOWNLOAD, EZ TO INSTALL, EZ TO GET STARTED, EZ TO USE, AND SO ON.

  BUT! THEY DON'T TELL YOU UNTIL AFTER THE PURCHASE.....THAT... IT'S A ZIPPED FILE,  YOU NEED A COMPUTER, AND OTHER APPS OR PROGRAMS TO GOT IT ON CERTAIN PHONES, WHICH! THEY ALSO FAIL TO MENTION. AND THEY ARE CHARGING MORE THAN ALL THE OTHERS.  THEY HAVE HUNDREDS OF UNHAPPY CUSTOMERS. THEY CANT ASSUME EVERYONE KNOWS. AND IT'S NOT AS EZ AS THEY SAY. AND.... 

 IF IT'S SO EZ. THEN WHY WOULD ANYONE NEED "TECH SUPPORT"?

 AND GOOD QUESTION "DOES THE SOFTWARE WORK? OR IS IT EVEN, SOFTWARE THEY SELL YOU. LAST BUT NOT LEAST MR. BROWSER, IF SOMEONE WERE ABLE TO COMPLETE THE INSTALLATION, AND "GOT WHAT THEY PAID FOR" CAUSE IT WAS "EZ" !!THEY WOULDN'T DO A RIPPOFF REPORT!!!! SO HOW COULD YOU FEEL RIPPED OFF BY THIS RIPOFF REPORT, UNLESS YOUR THE RIPPER OFFER! NOW WHAT????

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#2 Consumer Comment

But does it work?

AUTHOR: bigtexun - ()

POSTED: Wednesday, April 09, 2014

I was looking for a rip-off report to find out if this product was for real or not.

Instead, what I read was a report from someone that doesn't have any experience loading software.  While the information he provided in his report was good, it failed to address the more fundemental question, does the product work if properly installed?  I will agree with the person making the report that the seller should have been more forthcoming with details prior to the purchase, but in the report I find nothing misleading or misrepresented, in fact I find the report nearly without any merit based on the main claims of the report.

As an experienced person that has installed software on a phone before, I would have 100% expected to need a computer.  A .zip file is a NORMAL way to package software.  A .jar file is simply a Java ARchive, a file format for packaging java applications. 

Computers are not trivial to use, and installing software on a phone will require some technical steps to be followed.

The person making the report is very liberal with his use of emotional hyperbole while describing how hard the seller tried to provide tech support to an unwilling customer.  He doesn't realize that he is making a case for how he did not get ripped off, rather he is a difficult customer and refused to allow the support staff to help him install the product.

And after all of this, I still don't know if the software works or not.  I can't imagine that it works, but given there is actual software being installed, I'm confident that the product does *something*, if only a report had been filed by someone that had completed the installation, and tested the product in good faith before declaring it a rip-off.

In short, I feel ripped off by this rip-off report.

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#1 Author of original report

DO NOT BUY CELL DETECTIVE

AUTHOR: im jus sayin - ()

POSTED: Tuesday, January 28, 2014

  CONTACT INFORMATION UPDATE 

CELL Detective / EZ-CSI.com Scam report 

website is:  www.ez-csi.com

address is:   40 East Main Street Suite 888 Newark, DE.19711

No Phone Number

 

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