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Report: #1145381

Complaint Review: cellgate usa - Irvine California

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  • Reported By: xclusivstylz — gretna Louisiana
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  • cellgate usa Irvine , California USA

cellgate usa services not as promised unreliable deceptive Irvine California

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I signed up with Cellgate over a year ago. I paid for the "VIP package" which supposedly includes T-Mobile, Net10, Telcel and Simple Mobile. I paid $299 total for this package. After a couple of months, I was unable to activate T-Mobile service. I spoke to numerous people: Hector,Christian,Sean,Saed. I was giving the runaround. I asked for a refund for the portion I paid for T-Mobile and never received it. In addition the bookkeeping is very shady and you will never get paid all of your spiffs or residuals. I have customers till this day that I activated and they still have service and I have never received residulas on these lines. Company will call you on a regular basis and ask if you need sim cards, but when you have a issue, you will never get a straightforward answer. My account was hacked and over $500 of charges were made, which I had to pay because their servers are not secure,  so the liability falls on you. When I would refund a pin . They would never credit my account. I asked to speak to a manager or the owner. Everytime that person was in a meeting. Beware before you do business with these guys . Be prepared to have to call to get your spiffs and consider yourself lucky if you receive residuals. Very unprofessional. Beware!!!!!!!!!!!!

This report was posted on Ripoff Report on 05/09/2014 11:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cellgate-usa/irvine-california/cellgate-usa-services-not-as-promised-unreliable-deceptive-irvine-california-1145381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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