Complaint Review: Cellular One - Dobson Cellular / Warranty Department - Overland Park, KS 66223 Kansas
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- Cellular One - Dobson Cellular / Warranty Department 6864 W. 153rd Street Overland Park, KS 66223, Kansas U.S.A.
- Phone: 800-470-5128
- Web:
- Category: Cellular Phone Companies
Cellular One - Dobson Cellular / Warranty DepartmentCellular One - Dobson Cellular / Warranty Department 10 months waiting for a warranty replacement for an HP IPAQ hw6945 handheld PC - and still waiting Overland Park, KS 66223 Kansas
*Author of original report: Cellular One - Dobson Cellular / Warranty DepartmentCellular One - Dobson Cellular / Warranty Department
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On 1/25/2008 I sent in my "HP IPAQ hw6945" handheld PC for warranty repair. On 3/29/2008 I received a replacement unit which was even more defective then my original, and mailed it right back to Cellular One's Warranty department. They received it according to their own records on 4/4/2008. Somehow the unit did not get forwarded to HP until 5/29/2008!
Since then the unit disappeared in kind of a Bermuda Triangle. Nobody at Cellular One seems to care. Repeated phone calls yield no results. I always get told that they would "elevate" the case and a supervisor would contact me. Only once did I receive a call back from a supervisor (?), just to tell me that I am just to damned impacient!!!! After about 8 months being deprived of my phone, I am impacient!!! Since then I have called repeatedly with the same effect - nothing is being done!
After I filed a complaint with the FCC, AT&T has made some substantial compensation to my account in consideration of me not being able to use that (expensive) handheld PC/Phone, with the specific understanding that I will still receive my phone back from Cellular One.
Cellular One has since merged with AT&T.
Let me make one thing perfectly clear - Any and all compensations have been made by AT&T even though it wasn't their mess in the first place!
Cellular One's Warranty Department to this date has failed to send me a replacement phone. To this date they just don't give a d**n!
Sam xxxxxx
Fort Mohave, Arizona
U.S.A.
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This report was posted on Ripoff Report on 09/20/2008 10:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cellular-one-dobson-cellular-warranty-department/overland-park-ks-66223-kansas-66223/cellular-one-dobson-cellular-warranty-departmentcellular-one-dobson-cellular-warra-374620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Cellular One - Dobson Cellular / Warranty DepartmentCellular One - Dobson Cellular / Warranty Department
AUTHOR: Sam Hawkins - (U.S.A.)
SUBMITTED: Thursday, February 26, 2009
I am still waiting! Meanwhile they lost the phone and/or claim they never got it!
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