Cendant, RCI, And Fairfield Resorts Misrepresented, misleaded and falsified information during contract of sale timeshare. Ripoff Orlando, Florida

I am not satisfied with your customer service and one of your representatives in Las Vegas, NV. assure me that I would not have any problems in securing a loan for this contract. Please read memo below. (06-6-05)

In negotiating my contract with one of your representatives, I convey to him that the interest rate was too high and wanted to present the contract addendum to my lending institution to receive a lower interest rate. I asked him to give me a copy of the contract so I could present to my bank or credit union, so I could receive confirmation from them and at that same time receive a lower interest rate. The Fairfield rep. assured us that we would not have any problems in acquiring financial funds for securing this type of loan. Furthermore, he insisted that we sign the contract at the current rate (12.99%) and could resolve this issue once we came back home.

My wife has exhausted all our resources and to no avail have we been able to secure this type of loan through our bank\credit union. At this point I am not satisfied with the information that was given to us and disappointed on the outcome of this transaction.

I am submitting this letter to terminate contract agreement and reimbursement of down payment that was charged on our VISA credit card in the amount of $1672.38.

Addendum:

I have tried to resolved this issue over the phone and have not been able to reconcile this problem after speaking with several of your representatives. On 06-15-05 approximately 12:30 p.m., I spoked with a lady, she tried to provide assistance by directing me to a manager but no one there would acknowledge my problem.

The next day on 06-16-05 I finally received a phone called from a young hispanic gentlemen and he said that I will not be able to cancel my contract and thought that reimbursement of my down payment ($1672.38) may not be possible, because I did not respond within the 5 day window. I explained to him that I thought the 5 day window would be 5 business days and he said that it is 5 calendar days. Another MISUNDERSTANDING and was not conveyed to us in the presentation in Las Vegas, Nevada.

I have tried diligently to WORKED with customer service over the phone and have been force to seek legal council on this issue after going through all proper procedures in trying to resolve this problem.

After going through this dilemma I feel very strongly that it is my duty to create public awareness of what goes on behind the scenes after a TimeShare contract has been sign, seal and delivered. These Companies
(CENDANT, RCI AND FAIRFIELD RESORTS) I have notified via emailed about this matter and no one (management personnel) has offered any assistance in making an effort to correct my problem. Instead I have been transfer from one department to another or put on hold for long periods at a time, while on the phone. That doesn't say much for customer service after the sale. I despised individuals (sales manager Fairfield Resort) that misrepresent, mislead and falsified information just to make quick sale on a TimeShare contract. There was not even a callback from the sales manager to try and assist us with this dilemma. In closing, I can promise you that I will proceed with my findings and will make this information known to all.

06-20-05: Received another phone call from a Fairfield rep., this time a older hispanic gentlemen informing me that I was not able to cancel my contract and I responded by advising him that I will seek legal councel to resolve this issue.

Manuel
Tomball, Texas
U.S.A.