Central Jersey Transportation Airport Taxi & Car Service Beat up cars and bad customer service Toms River New Jersey

We were picked up by our driver on time, however, the car was less than ideal-- not very clean and at least 10 or 15 years old-- not what we were expecting and not a good way to start off our vacation.  The driver was very nice and courteous but continued to try and move stuff around in the car to make it look presentable, but it was not.  We booked the same car service to pick us up from Newark Airport (not knowing how bad they were).  When we were picked up, the driver came out and said, "No AC buddy!, what do you want to do", what do I want to do?!!!  Do I have a choice?  The car was a beat up old Lincoln at least 10-15 yrs old as well and it looked it came off a used car lot not from a reputable car service.  The driver was not dressed professionally he had an old t-shirt shorts and sandals and honestly looked like he rolled out of bed.  No sign saying where he was from.  Honestly I was a little embarrassed for him.  The driver proceeded to try and put the AC on but just HOT AIR came out and he swore up and down that he had just replaced the compressor a week ago.  The compressor was the least of what needed to be replaced.  He proceeded to drive down the NJ Turnpike and Garden State Parkway like a cross between a NASCAR and psychotic NYC taxi cab driver.  It was totally inappropriate and not safe considering we had 2 children in the back seat.  A few days later we called the company and spoke to the owner and told him at the very least we should be refunded our 20% automatic tip that was charged to our credit card.  I was hoping that he would oblige but we have not been refunded or even given a courtesey of a call back.