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Report: #1362167

Complaint Review: century link satellite Internet services - Nationwide

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  • Reported By: Jenifer Jewell — Webster Florida USA
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  • century link satellite Internet services Nationwide USA

century link satellite Internet services Beware of CenturyLink.-modem return fraud corporate headquarters Monroe, LA

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 I was a customer of Century Link after I looked up a link to check into this service. The person I called who signed me up was perhaps a third party subcontractor who charged me nearly $200 a month, but telling me I was only going to pay $79 a month. I was also told that this had no contract agreement, that I could cancel at any time. I called up century link to explain someone made a mistake in my billing, not realizing the scammers this group is. Once I told them that I record all my phone calls ( great app for that and it can save you for fraudulent promises over the phone.) they apologized and" corrected" the mistake. But a month later after checking my internet speeds I realized I was not getting the Internet speeds I was promised I decided to cancel further services. When I called to canceled they "reminded" me that I owed $200 cancellation fee. I reminded them that when I signed up they said there was no contract and no cancellation fee. I then told them I still have a voice record of my original agreement. They backed down immediately. So they were to send me a return mailing sticker to return my modem at no charge. It never came, so I called again and finally it was sent to me with the instructions to drop it off at a ups location. Since I live in a very rural area, I boxed it up and dropped it into a ups mail box by our local courthouse. 3 months later I get a bill from them for the modem. I called and complain that I sent it. They said they never received it and the first thing out of their mouth was where was my tracking number ( something I was never told to get) I'm sure after 3 months they were hoping I'd lost it even if I had it. I asked for information on the sticker they sent to me and refused to give me any information for me to try to track it. I asked to speak to a supervisor and he said they would initiate a search for the modem..but on that very day they attempted to push through the $106.25 charge on my account, but as luck for me would have it my bank gave us new debit card due to a hack of their files so the debit card thry had on file for me and attempted to charge was no longer viable. They continue to send me bills and make calls and I told them I do not intend to pay for it now or never since I returned the modem with their printed form which it never came back to me. I intend to call the states attorneys office, the FBI and post this everywhere on social media to get the word out about their scam, because it obvious by reading other ex subscribers experiences this is their usual method of operation of extortion money from their ex subscribers. Thank you "rip off report" for being here. It really explained how I had been conned by this mega corporation which you would never suspect using these underhanded tactics.

This report was posted on Ripoff Report on 03/16/2017 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/century-link-satellite-internet-services/nationwide/century-link-satellite-internet-services-beware-of-centurylink-modem-return-fraud-corpor-1362167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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