Complaint Review: CenturyLink, Inc. - Nationwide
- CenturyLink, Inc. Nationwide USA
- Phone: (318) 388-9000
- Category: Internet Service Providers
CenturyLink, Inc. FKA Qwest And Cox Communications Internet Service Providers Conspire In Reprisal, Slurs, And Vigilantism Monroe LA
*Author of original report: TYG your rebuttal is of no use.
*Author of original report: Robert, why bother proving you are one more nut of many?
*Author of original report: Robert, one question for you.
*Consumer Comment: What in the world
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Internet Service Providers Conspire In Reprisal Slurs And Vigilantism
CenturyLink, Inc. FKA Qwest And Cox Communications
100 CenturyLink Drive
P.O. Box 4065
Monroe, LA 71203
This is a strange one:
I ordered both CenturyLink DSL Internet and Cox Cable modem internet in the process of moving into my new apartment in Tucson AZ.
During that process I picked a speed and price point for both services and ordered them online. In each case I only ordered the Internet service and NO television or cable service.
Cox had me ostensibly speak to a person named Vincent Castro (Fidel?). More on this later.
CenturyLink was a internet order as was Cox but Cox wanted to confirm with the installer etc. So I spoke to him.
CenturyLink confirmed the speed level and price in an email and promised tracking for when the DSL modem shipped.
It never came and the router/modem showed up with no warning and a claim it did not ship yet.
Cox did the install before that and had me going with the cable modem in short order and I began to use it.
Once CenturyLink got the modem to me I also set it up and it would not work. This required a tech and line person to come out and set up the wiring. Problems likely the fault of the landlord.
So once that was done then the DSL was working also.
My first bill arrives and instead of the $39.95 for the service I was billed $99.95 with the claim I am also getting their Prism TV service and I am not.
This then got into a dialog via chat and their website's "Engagement Window" that had various female employees indicate to me that I had ordered something I had not, that being DSL and Prism. And this went on for many iterations of what ended up being a form of harassive and abusive behavior with them telling me they knew more about what I purchased than I did.
As of this point still I have the email confirming the order and a screen grab of the website page offering this price and speed.
This went on and on etc and then I receive a phone call from a male CenturyLink person who did not give his name, he started giving me orders as to my need to answer a phone, was verbally abusive and harassive, indicated they would not "Honor Their Vows" for service. get the idea? We have a marriage/murder/divorce going on now.
This was nothing less than completely incredible CRAP !
These are Federally regulated telecom carriers and they engage in this pattern of theft, fraud, abuse and theft etc?
RUN away from this nonsense.
This was done intentionally as some kind of personal slur of me ! ! !
This report was posted on Ripoff Report on 11/17/2016 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink-inc/nationwide/centurylink-inc-fka-qwest-and-cox-communications-internet-service-providers-conspire-i-1338632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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