CertaPro Painters painters caused damage to painting surfaces Internet

CertaPro Painters has been and fully intents on continuing to be a professional organization with a focus on customer service and satisfaction.  Going above and beyond expectation is likely where the issues started.  This customer was given an estimate and contracted with our company to paint the house.  Once our crew was on site, they made a professional decision to alter the original proposal in an effort to improve the appearance of the siding.  The problem stems from many years of neglect and lack of upkeep making the siding dried out and warped.  Therefore, the crew used a rotary sander because the siding was warped to the point that a palm or belt sander could not be used.  In doing this, more of the siding was affected than anticipated.   

The customer phoned the office with his concerns.  Upon a site visit, the customer was given a couple of options by the foreman such as using wood filler or replacing the siding.  After considering his options the customer left a message at the office saying he decided to have his siding replaced.  Another site visit was arranged the next day to meet with him to discuss the issues and how he would like to see it resolved.  A mutual agreement was made that the siding needed to be replaced.

At this time we told him we would have our carpenter come in to replace the affected siding at our expense.  The customer then refused to let us fix the problem saying he would have it fixed by his carpenter and send us a bill.  We again said several times that we would have our carpenter fix the siding but the customer got abusive and made insulting and derogatory comments about our company and crew.  This seemed out of place as we had offered to have our carpenter fix the siding.

As a professional painting company, our mission is customer service.  We would like nothing more than to correct the problem using our carpenter so that we know a quality job will be performed.  We can provide numerous referrals and testimonials to our work ethic and superior customer service.  It is our opinion that we tried to fix the problem and by posting exaggerated claims is slander.