Complaint Review: Charge.com / Pipeline Data Processing - Plantation Florida
- Charge.com / Pipeline Data Processing 9715 West Broward Boulevard Suite 182 Plantation, Florida United States of America
- Phone:
- Web: www.charge.com
- Category: Bait-and-Switch
Charge.com / Pipeline Data Processing Securepay.com, Randy Rochleau, VP, Charge.com payment solutions Deceptive Practices, Hidden $300 Cancellation Fee, Verbally Abusive when questioned Plantation, Florida
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I'll keep this short and sweet.
Charge.com sold me on a $29.95 processing program.
Then it was $49.95 because of a $20 gateway fee that they slipped in at the end.
Then my bill went up another $30 for a 'compliance' fee although my business was compliant.
In addition, I got billed from AMEX because there is an additional fee from them (which wasn't discussed until AFTER I signed witch Charge.com.)
Finally, their representative said there were no contracts and I specifically asked if there was a cancellation fee. I was told NO and NO.
I also signed up for there e-check solution to accept checks by phone. When a client tried to pay by check it was declined. I found out that it was because you cannot accept business checks by phone. Charge.com knew I was a business selling to businesses but sold me this product anyway.
When I canceled they said I would have a $300 fee. I said that they told me there were no fees.
The VP, Randy Rochleau raised his voice and said in a very angry tone, "You were told, it's in the paperwork, you knew about it!" When I told him that wasn't true and that I wouldn't be willing to pay it he responded. "We'll send you a bill and if you don't pay it we'll send you to collections."
I told them that they were not authorized to charge my card anything and that they could send me a bill but I would fight it. Needless to say - they charged my card anyway and I am dealing with my bank to dispute it.
I would recommend that anyone considering charge.com run like crazy. Pay the extra money and use something with a good reputation like PayPal. I now use them and never have a concern.
Charge.com, SecurePay.com have terrible customer service, they are deceptive and they are criminal in their business practices.
This report was posted on Ripoff Report on 03/23/2010 08:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chargecom-pipeline-data-processing/plantation-florida-33324/chargecom-pipeline-data-processing-securepaycom-randy-rochleau-vp-chargecom-paymen-584390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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