Charter Communications Lost order, installed incorrectly, horrible customer service!!! Lawrenceville Georgia

I live in a complex that only allows charter. I had them up until 6 months ago and then recently signed up with them again. I scheduled installation through the online chat while I was at work. I saved the information and printed it off. Unfotunately I left that information at work. That Saturday I waited around the house and eventually called Charter. They had no record of anything. I told them the lady i spoke with ran a credit check and all. They still denied it. Then they told me I should go to work and get that email. Then said there is nothing they can do because I scheduled on line and they were the customer service center. I told them they were rediculous and cancelled. I could not believe they lost everything and had run my credit (I know they did because it was on my credit alert). I was so mad I cancelled and figured I would try Dish.

Dish did not work because I can not get a signal anywhere that the HOA allows me to put it. So I had to call back charter. I scheduled them to come out yesterday. He did and here comes the best part! He only had part of my order. Also he said they coudl no longer run the cable as they did before. (which was a clean run and well hidden cable) So GET THIS he ran two bright orange wires from the 5th unit down across their patio on the grass behing all the units to mine to the cable box, back out of mine back through the grass behind the last unit in the grass around to the front, strown through the bushes like frieking christmas lights under walk ways and layed back in the bushes in my front yard. Seriously!! What in the world?

So he left and I called charter to see why he only had half my order they said they did not know they showed the whole order. They told me I had to call the local office at 888-438-2427 which told me automated to call (you wont beleive this) 10 15 15 800 which is 10 local directory which told me to call 888-771-5220 which automated told me to call the first number. I called 888-771-5220 again and selected new order instead and it connected me to Wisconsin at 888-482-2875 they told me lawrenceville was shut down and all they could do was connect me. So they did. I explained to the girl all that I had been through from the initial lost order to the guy that just left from incorrectly and unsightly installing everything. I told her I could not beleive how they act and if they could PLEASE show some sort of customer service here because I can not wait around another Saturday for them to get things right. She connected me to a supervisor name LUKE who sounding very disinterested said he put a call through to dispatch to come back out and I woudl receive a call shortly. I asked him for a number considering non of the ones I was givern worked and he said he has no access to local numbers. REDICULOUS. So of course no one had called yesterday.

Funny enough Dish called back asking of they could come back at no charge and please find a way to provide us with a signal. He was so nice and kind. They were voluntarily asking to help me!!! I was amazed it was actual customer service. They are coming back Saturday and if it works I will hug them and cancel Charter as fast as I can dial the number. Dish is cheaper with more channels, no charge for DVR (Charter is 15 a month), no charge for maintenance coverage, free move service and exceptional customer service. I pray to god they cna get Dish to work. Charter is a NIghtmare which has left me with unnecceptable installation and embarrasing bright orange wiring through the yards and bushes. STAY AWAY AT ALL COST and IF anything return their equipment IN PERSON or they will deny you mailed it and send you to collections.

Stacy
Lawrenceville, Georgia
U.S.A.