Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #547345

Complaint Review: Chase - J.P. Morgan - Internet Michigan

  • Submitted:
  • Updated:
  • Reported By: Samantha22855 — HOWELL Michigan U.S.A.
  • Author Confirmed What's this?
  • Why?
  • Chase - J.P. Morgan Internet, Michigan United States of America

Chase - J.P. Morgan Chase, JP Morgan, Chase Bank, Chase Finance Chase is Horrible Internet, Michigan

*UPDATE Employee: Definitely a problem.

*UPDATE Employee: Definitely a problem.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I set up for an auto draft of my mortgage payment from my Chase checking to my Chase mortgage. I scheduled the payment to come out on 12/28.  On 12/25 I discovered my account was overdrawn substantially.  I noticed they deducted my mortgage payment on 12/24 and EVERYTHING I had already preauthorized on my Chase Debit Card was accessed a NSF fee. A total of 4 feess at $35.00 each were charged ($140).  I called and asked WHY the money had been withdrawn early?? They said oh with the holiday we wanted to make sure it would arrive on time. So, you took it out prior to my authorization? Well we wanted to be sure it arrived on time. Mind you both my mortgage & checking are with CHASE.  So, Monday 12/28 I am down in the dumps that I was charged $140 in fee's but, after two hours of arguing with various people. I give up!! Until, my phone rings from 1-800-848-9380 who is it? Well its Chase Finance calling to say where is your mortgage payment??? I said well the bank assured me it was delivered to you; in fact they took it out a day EARLY to make sure you would get it on time. Now of course this person doesnt believe me!!! So, he tells me unless the payment is posted TODAY I will receive a late payment from them too.  Bottom line, the mortgage payment arrived LATE 12/29 it posted and I got a fee from them. So, recap they took my payment out EARLY so it would arrive on time.  This caused my account to overdraft, charged me $140.00 and then I got a fee because even though it was taken out EARLY the payment was still late & chase finance charged me a late fee. So total $164.89 in fee's from Chase for helping ensure my mortgage payment arrived on time. Thanks Chase, not bad enough I pay $500.00 each month in interest on a mortgage!  God I miss TCF Bank!!!

This report was posted on Ripoff Report on 12/30/2009 07:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-jp-morgan/internet-michigan-48836/chase-jp-morgan-chase-jp-morgan-chase-bank-chase-finance-chase-is-horrible-intern-547345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Definitely a problem.

AUTHOR: Mia - (USA)

POSTED: Sunday, January 03, 2010

If you sent up auto pay  for a deduction of your mortgage payment on the business day of the 28th for each month, then that is the day the auto pay should debit the account.  If the 28th falls on a holiday or weekend, they may take the payment out the first business day prior but that was not the case here.  It is easy for a personal banker to see on their screen the auto pay information.  It is also easy for them to see the error on the checking account.  I suggest, with all sincerity, for you to go into your branch, ask to sit with a banker with knowledge of both checking accounts and loans (some bankers are newer and are sales trained but not trained on the inner workings of loans.)


I think the folks at telephone banking have a problem seeing the big picture.  I don't know all the details but if the bank took the debit a business day early, in this case the 24th (the 25th, obviously Christmas day so no transactions were posted) and the funds were unavailable which caused other debits to create overdraft charges, then a reasonable banker, and one who wants to earn future business, should see the error and have those charges reversed in full.  They should also contact the loan department and reverse the late fee charged to your mortgage.

A suggestion before you go in to the branch. Have all your information, who you talked to, dates,  and amounts straight.  They will look up the info on their screen as well but you will be taken seriously if you go in knowing exactly what was supposed to happen and when.  Also, the person in front of you didn't cause the error and when they look at what you say happened they will do what they can to fix it, however,  if you start off by yelling at them, or flinging any kind of attitude they will shut down and refer you to telephone banking again.  You don't want that.  Just be honest about your frustration and your willingness to do business with Chase in the future, then they will look at the situation as not just another irritated client, but problem to solve and earn a future client.  Even if your intent is to not do business with Chase in the future, it is good strategy to act like you want to.  It's the whole catching flies with honey vs. vinegar thing.   Good luck and let us know how you do!  

Sincerely,

Mia
Respond to this report!
What's this?

#1 UPDATE Employee

Definitely a problem.

AUTHOR: Mia - (USA)

POSTED: Sunday, January 03, 2010

If you sent up auto pay  for a deduction of your mortgage payment on the business day of the 28th for each month, then that is the day the auto pay should debit the account.  If the 28th falls on a holiday or weekend, they may take the payment out the first business day prior but that was not the case here.  It is easy for a personal banker to see on their screen the auto pay information.  It is also easy for them to see the error on the checking account.  I suggest, with all sincerity, for you to go into your branch, ask to sit with a banker with knowledge of both checking accounts and loans (some bankers are newer and are sales trained but not trained on the inner workings of loans.)


I think the folks at telephone banking have a problem seeing the big picture.  I don't know all the details but if the bank took the debit a business day early, in this case the 24th (the 25th, obviously Christmas day so no transactions were posted) and the funds were unavailable which caused other debits to create overdraft charges, then a reasonable banker, and one who wants to earn future business, should see the error and have those charges reversed in full.  They should also contact the loan department and reverse the late fee charged to your mortgage.

A suggestion before you go in to the branch. Have all your information, who you talked to, dates,  and amounts straight.  They will look up the info on their screen as well but you will be taken seriously if you go in knowing exactly what was supposed to happen and when.  Also, the person in front of you didn't cause the error and when they look at what you say happened they will do what they can to fix it, however,  if you start off by yelling at them, or flinging any kind of attitude they will shut down and refer you to telephone banking again.  You don't want that.  Just be honest about your frustration and your willingness to do business with Chase in the future, then they will look at the situation as not just another irritated client, but problem to solve and earn a future client.  Even if your intent is to not do business with Chase in the future, it is good strategy to act like you want to.  It's the whole catching flies with honey vs. vinegar thing.   Good luck and let us know how you do!  

Sincerely,

Mia
Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now