Complaint Review: Chase - J.P. Morgan - Internet Michigan
- Chase - J.P. Morgan Internet, Michigan United States of America
- Phone: 517-546-8851
- Web: www.chase.com
- Category: Banks
Chase - J.P. Morgan Chase, JP Morgan, Chase Bank, Chase Finance Chase is Horrible Internet, Michigan
*UPDATE Employee: Definitely a problem.
*UPDATE Employee: Definitely a problem.
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I set up for an auto draft of my mortgage payment from my Chase checking to my Chase mortgage. I scheduled the payment to come out on 12/28. On 12/25 I discovered my account was overdrawn substantially. I noticed they deducted my mortgage payment on 12/24 and EVERYTHING I had already preauthorized on my Chase Debit Card was accessed a NSF fee. A total of 4 feess at $35.00 each were charged ($140). I called and asked WHY the money had been withdrawn early?? They said oh with the holiday we wanted to make sure it would arrive on time. So, you took it out prior to my authorization? Well we wanted to be sure it arrived on time. Mind you both my mortgage & checking are with CHASE. So, Monday 12/28 I am down in the dumps that I was charged $140 in fee's but, after two hours of arguing with various people. I give up!! Until, my phone rings from 1-800-848-9380 who is it? Well its Chase Finance calling to say where is your mortgage payment??? I said well the bank assured me it was delivered to you; in fact they took it out a day EARLY to make sure you would get it on time. Now of course this person doesnt believe me!!! So, he tells me unless the payment is posted TODAY I will receive a late payment from them too. Bottom line, the mortgage payment arrived LATE 12/29 it posted and I got a fee from them. So, recap they took my payment out EARLY so it would arrive on time. This caused my account to overdraft, charged me $140.00 and then I got a fee because even though it was taken out EARLY the payment was still late & chase finance charged me a late fee. So total $164.89 in fee's from Chase for helping ensure my mortgage payment arrived on time. Thanks Chase, not bad enough I pay $500.00 each month in interest on a mortgage! God I miss TCF Bank!!!
This report was posted on Ripoff Report on 12/30/2009 07:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-jp-morgan/internet-michigan-48836/chase-jp-morgan-chase-jp-morgan-chase-bank-chase-finance-chase-is-horrible-intern-547345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Definitely a problem.
AUTHOR: Mia - (USA)
SUBMITTED: Sunday, January 03, 2010
If you sent up auto pay for a deduction of your mortgage payment on the business day of the 28th for each month, then that is the day the auto pay should debit the account. If the 28th falls on a holiday or weekend, they may take the payment out the first business day prior but that was not the case here. It is easy for a personal banker to see on their screen the auto pay information. It is also easy for them to see the error on the checking account. I suggest, with all sincerity, for you to go into your branch, ask to sit with a banker with knowledge of both checking accounts and loans (some bankers are newer and are sales trained but not trained on the inner workings of loans.)

#1 UPDATE Employee
Definitely a problem.
AUTHOR: Mia - (USA)
SUBMITTED: Sunday, January 03, 2010
If you sent up auto pay for a deduction of your mortgage payment on the business day of the 28th for each month, then that is the day the auto pay should debit the account. If the 28th falls on a holiday or weekend, they may take the payment out the first business day prior but that was not the case here. It is easy for a personal banker to see on their screen the auto pay information. It is also easy for them to see the error on the checking account. I suggest, with all sincerity, for you to go into your branch, ask to sit with a banker with knowledge of both checking accounts and loans (some bankers are newer and are sales trained but not trained on the inner workings of loans.)


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