Complaint Review: Chase Manhattan Mortgage Corporation - Monroe Louisiana
- Chase Manhattan Mortgage Corporation P.O. Box 4025, Lien Release Dept Monroe, Louisiana U.S.A.
- Category: Mortgage Companies
Chase Manhattan Mortgage Corporation Lousy Customer Service, Failed to Credit Payment, Still Waiting for Lien Release Monroe Louisiana
*UPDATE EX-employee responds: Information on Chase Records Department
*Consumer Comment: File Your Complaints Against Chase Manhattan Mortgage Corporation
On three different occasions and in written correspondence from Chase I was told I would be sent a copy of the information supplied to the recorders office in Alexandria, VA within 30 to 60 business days of paying off the loan. My loan was satisfied on December 16, 2002. Funny how the numerous customer service reps I had spoken with failed to inform me my request had to be in writing until I received a letter on March 26, 2003, telling me to put my request must be in writing.
I did so on March 31, 2003. It is now almost Mother's Day and I am still waiting for the release I was promised.
I am refinancing my first mortgage just to get away from Chase.
Other problems I have encountered follow:
Conflicting information supplied by customer service personnel. I sent my final payoff to the address quoted to me. The check cleared my bank but was not credited to my loan until I sent a copy of the cancelled check. The loan number was clearly written on the check and in the accompanying letter.
A 20 to 30 minute waiting time to reach a live person on more than four occasions. On one occasion I was on hold for 47 minutes.
Keeping the amount I sent above my payoff with an explanation it went toward the recording fee. According to Chases's customer service representative, had I not sent the additional amount Chase would have covered all of it. No notice had been given referencing a recording fee?
I guess they just don't care as companies continue to sell them their mortgages.
This report was posted on Ripoff Report on 05/08/2003 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-manhattan-mortgage-corporation/monroe-louisiana-71211-9981/chase-manhattan-mortgage-corporation-lousy-customer-service-failed-to-credit-payment-sti-56215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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