Cheapoair Fareportal Inc. Not honoring credit they say I have New York NY

A return ticket not used because of Covid was given a credit with guidelines for how the ticket credit should be used. I have followed all requirements listed in the letter, and after three weeks and many hours on hold and/or in the chat queue, the ticket is not being processed. The money however, has been processed, and my credit card has been charged. Accoring to the airline, the ticket is reserved but not being finalized on Cheapoair's end.

The ticket is then being cancelled by the airline for Cheapoair's failure to complete the transaction. According to Cheapoair, the airline is not processing the ticket along with various and other sundry "we will take care of this" comments that go no where. I have escalated through two supervisors, neither of which have offered a solution, waited hours and weeks for resolution, and only have a ticket for that portion that did not use credit.

This charge has already appeared on my credit card and is not cancellable. There are other parties in the trip, all of whom have booked their tickets (elsewhere) and were booked AFTER cheapoair sent me booking acknowledgement. Not only is this company operating with what feels fraudulent practices, but their communication service is out of date and ill equipped to handle issues. The same "we will take care of this and we are sorry for the inconvenience" seems to be the only script. I wish to have my travel ticket completed, the appropriate funds allocated, or ALL funds returned in prompt order.