Chen Xin Pattaya Qingdao foreign trade import and export company www.jessiegraham.com Sent the wrong New Balance shoes and would not let me return them regardless of their free return policy. Shoes look to be counterfiet. QingDaoShi SHANDONG

I purchased a pair of New Balance shoes from www.jessiegraham.com and recieved the wrong colored shoes, infact they were glow-in-the-dark shoes. Their website policy clearly stated that they honored free returns and exchanges. I contacted their customer service via email, explained their error and asked for an exchange. Their customer service rep replied and only offered a 10% discount on the wrong shoes that they had sent me. I replied and stated that this was uncacceptable and was in violation of their return policy and I told him that I wanted to return the shoes altogether. At which point he replied that there is much risk in returning shoes to China so he offered me a 20% discount on the wrong shoes that they sent me, meaning I would pay 80% for shoes that I didn't want. Again, I replied with objection and asked for a 100% return of my money. Then he responded and offered a 25% discount on the shoes. My final response demanded a 100% refund due to their error and they then stoped the correspondence with no action.

Upon inspecting the shoes, they look to be counterfeit. I have two pairs of new balance shoes that I bought from new balance stores in the U.S. and there is a quality difference to the ones that this Chinese company sent me. I also compared them to pictures online of the same model and they are slightly off-model.