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Report: #176646

Complaint Review: Chicagoland Movers LLC - Chicago Illinois

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  • Reported By: Des Plaines Illinois
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  • Chicagoland Movers LLC Chicago, Illinois U.S.A.

Chicagoland Movers LLC ripoff - Company will not take responsibility of their employees or the damage to my items during the move. Chicago Illinois

*Author of original report: Mike is leaving out things out

*REBUTTAL Individual responds: Charles in not truthful of the facts

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I want to file a complaint about a Chicago based moving company so now one else in the Chicago land area gets ripped off by this company like I did. The name of the company is Chicagoland Movers LLC and their website is The movers from this company damaged a lot of my items during the move and they refuse to take responsibility for the damages and are trying to blame me.

The first thing they broke was my halogen lamp. This was done before the trip to my new place so I had them throw away the broken lamp. During the move into my new apartment one of the movers dropped my 120 computer speakers from about 6 feet in the air. Luckily I had speakers boxed and protected. After I started to organize my new place I noticed that the corner of my 27 Sony WEGA tv was cracked, the corner of my leather sectional couch had an indentation in it, and two of my glass bowls were broken.

When I confronted the company about the damages they told me that the damages were just cosmetic so it is not big deal and they were not responsible for the broken bowls because I packaged them and not the movers. They told me that I could not replace the broken bowls with a new set of glass ware. I think most people would rather have a complete set instead of a mix of different types of glass ware.

Just because the damage is cosmetic doesn't make it okay either. I can't think of anyone would accept damage if it was cosmetic but their items still worked.

People purchase certain items for their looks and their functionality like a leather sectional couch. The owner of the company also claimed that the indentation would come out in time. It has not come out. It's been three weeks, and will never come out. I checked the indentation and it's permanent. There is also a little hole in the indentation too. The movers said I was asking for too much to have the entire couch replaced. That's fine if they will have my original couch repaired to its original status. If this cannot be done I want either a replacement or the fair value of my couch. The company can have my damaged couch if they want it; I just want to be reimbursed for the damages. The same thing goes for my tv.

The bowls are not as big of a deal as the couch and tv, but they should have not been broken. I don't think it matters if I packaged them or if they did. I wrapped all of my glass ware in newspaper and put it carefully into the box. My belongings should not have handled as rough as they were. My boxes had to be handled improperly to break two of my bowls. The company is refusing to take responsibility for their workers and is actually blaming me for the damage and claiming that I am trying to extort them.

Another thing is that no one ever explained the insurance to me, which I had to pay for. I asked the movers about it and they didn't know anything about the insurance and one of them told me that I had to talk to the owner about it. The owner claims that his movers do know about the insurance and they told me about it, which is a lie. When I contacted the owner about the damage which was that night he replied saying that I didn't follow the insurance policy so I couldn't do anything about it. I had to check for any damages before the movers left. If I would have known this I would have done so.
I even contacted the BBB about this and they couldn't do anything to resolve the situation. They just advised me to talk to a lawyer.

I do not recommend hiring this company for any kind of service. It is the worst service I have gotten, during and after. The owner is not willing to take responsibility for his workers and is trying to blame me for all the damages. I have sent him pictures and he says that my items are not damaged. I am in the process of looking for a lawyer to take this to court. Do not get ripped off like I did and avoid this company at all costs!

Des Plaines, Illinois

This report was posted on Ripoff Report on 02/16/2006 10:15 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Mike is leaving out things out

AUTHOR: Charles - (U.S.A.)

POSTED: Monday, March 13, 2006

I am not repeatedly claiming the speakers that were dropped like Mike is saying. I pointed out they were dropped as an example. I did ask for the purchase price initially because I did not know how the insurance worked because I was not sent any literature initially and the movers did not know anything about it when I asked. When Mike asked me to send in cost of damages I sent him the purchase price of the items damaged. When he told me that insurance does not cover the full purchase price I told him that we could estimate the damage by whatever the insurance requires. I told him that we could have someone come and estimate the damages if needed.

I never got a response regarding this. He also says that the damages are unwarranted because they are cosmetics. My tv does still work, but does not look as good due to the damage. Image is important in regards to furniture and electronics. People want their belongs such as these to look nice and undamaged to others. Two things were damaged on my tv. The corner was cracked the front cover falls off when I open it. I told Mike about both of these issues, but only sent a picture of the cracked corner. The picture I sent was not a new claim and I wasn't trying to change my story.

In regards to the couch, I told him that there was an indentation in the corner piece of the sectional couch and there was a small little hole in the leather. I have no idea where he is getting this story about a knife. I never even used the word and the damage looks nothing like what would result from a knife. The indentation was a result of the couch being pressed really hard against something for a extended period of time. Damage like this would require time to occur and I believe was a result of how the piece was packaged into the moving truck. He did tell me that the indentation would go away in time and I told him that I didn't think it would and it still hasn't gone away. These two items are important pieces of my living room and I would like to be compensated for the damages so I can try to restore them to their original state. I am willing to do whatever is required to file a claim and provide any required information. Whatever the insurance company decides to compensate me for the damages following the standard procedure is fine. The move was insured because insurance was incorporated into my moving costs and it is stated on the company website.

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#1 REBUTTAL Individual responds

Charles in not truthful of the facts

AUTHOR: Mike - (U.S.A.)

POSTED: Friday, March 10, 2006

This complaint is false and should be removed. Charles has been trying to extort our company for some time now. I four years in business we have only had three complaints. A large part of these complaints are from customers that had something damaged during a move and they expect full purchase price compensation, which no insurance company would do. In this case, Charles insisted on helping my movers. During the move Charles broke his own dinning room table, setting boxes that were too heavy on it. At the same time, he insisted on helping one of my men carry his leather sofa. As he was doing this, he tried to force his couch through the doorway, stretching the leather across his doorknob. After talking with him about this piece and before even knowing that he was in fact the one who caused the damage, I explained that leather does sometimes have imprints from something that might have been leaning against it. I told him to give it sometime and let it breath. The next day Charles submitted a photo of a cut in the stretched part that was about three inches long and was a perfect incision made by a blade or razor. There was never any mention of a slit until after I told him to give it time. His intention was to make the damage must worse in attempts to collect compensation of the purchase price. Charles had also had my movers move his TV a number of times in the room to see where he liked it best. After awhile he gave up and told my men that he'd deal with it later. We when he submitted the photo of the damage to the TV, the entire edge was cracked. On our first correspondence, it was just the door or flap fell off when he opened it. Sometime between the first time we talked to the second time, this damaged occurred. I can only suspect that Charles tried to move the TV himself after my guys had left and cracked the corner himself. If my guys did it, he would have definitely noticed it immediately and mention it the first time we spoke. The bowls are honestly the dumbest thing I've ever heard anybody try to claim. They were nothing but common cereal bowls that he had packed at a bottom of a box with heavy items on top of it with no protection. As far as any of his claims that the insurance wasn't explained to him correctly, is totally false. This guy just doesn't have the common sense to know that insurance doesn't cover 100% of the purchase value. My men told him to look over everything before they left and told him to mark off any damage in the damage area. He told them that this would not be neccesary and tipped my guys and sent them on their way. Not only that, but there is a huge section on the work order with directions written in large letters. Within fifteen minutes he was on the phone with me saying that this was the worst move ever. After questioning him, he couldn't tell me one thing wrong besides my guys dropped his speakers, which they did, and that there was an imprint on his couch. The speakers were not damaged in the least, mostly because they were in the original packaging, but this still didn't stop him from trying to claim them or bring them up over and over. It was more than clear to me what his intentions were from that exact moment and they were to extort us and our insurance company. Charles is a scam artist and we will not allow this to go unresolved. WE ARE CURRENTLY PURSUING FULL LEGAL ACTION AGAINST CHARLES FOR FRAUD, HARASSMENT, SLANDER AND DEFAMATION OF CHARACTER. Im assuming charges will be filed against him too. Throughout our four years in business, two of the three complaints against us were from Charles. Not only that, but Charles has posted comments on sites such as this one in attempts to extort and blackmail our company. His move was a smooth move on our end and I truly believe that he believed that our insurance covers 100% of the purchase value, which made him greedy in hopes to receive free money. All I know and hope is that people like this who takes advantage of small companies and who tell lies, will get theirs in the end. Chicagoland Movers still stands strong and we will get past this guys attempt to extort us. We deal with any issues in the upright most professional matter. I highly recommend view the bbb reports on any other company and you will see how well we compare to the competition. Please don't let this guy's false claim persuade you into using another company.

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