Chime Bank card Bancorp Bank Will not refund or dispute an ATM withdraw claim. ATM did not dispense cash Internet

Mr. Aaron Ingram first reached out to our call center on February 24^th, 2017 to report a failed $500 withdrawal attempt he made that same day. Whenever this happens, we usually ask the member to provide receipt showing the failed withdrawal attempt. However, we understand that ATMs often do not provide receipts for failed withdrawals.  In these situations, we need the ATM’s bank to provide us written authorization to release pending ATM withdrawals. Unfortunately, it looks like this information was never passed along to Mr. Ingram. We will be following up with the Member Services Phone Specialists that Mr. Ingram spoke with to ensure that they are providing accurate information and following protocol.

 Disputes can only be filed once a pending transaction settles. If a pending transaction is never settled by the merchant (or in this case, the ATM provider), then the transaction is expired after a week at which point the funds are returned to the member’s spending account balance. This is exactly what happened in Mr. Ingram’s case; the funds were returned back to his balance on March 4^th. We express deep regret that Mr. Ingram was left without access to his funds for so long. We are actually working with our payment processor to cut down on merchant hold times to prevent situations like this in the future. Instead of having to wait the 7 business days for the transaction to expire, funds from vided transactions should be made available after just a few business days. This change should be implemented soon. From the bottom of our hearts, we wish we could have prevented this major inconvenience to Mr. Ingram.

You seem to think that they should just give you a provisional $500 credit, just like a "real" bank would.  The problem with that is that you seem to think that they believe you didn't get the money. Buzz wrong answer..thank's for playing.

They don't know you from the person next door, and your two months of history with them means nothing. These pre-paid cards cater to people who have negative histories with banks. Is everyone that way..NO. But the "good" people are going to be lumped in with these just because of the nature of the cards, and they don't have the time to figure out who is and who is not telling the truth.

They are not going to risk basically giving you $500 on the hopes that you are telling the truth. Because if you aren't and they need to take back this credit there is a high risk on their part that the money is no longer in the account and they will never see it again.

Because of the nature of these cards they will pend transactions longer than regular banks, a regular bank may keep a transaction "pending" for 1-7 days.  These prepaid cards have been known to keep a transaction that didn't finalize as "pending" for 30-45 days before allowing it to fall off, but this is in the terms and something you agreed to.

With that said, don't take what PNC said at face value. You aren't talking about $20 or $40 here...you are talking about $500. There is no guarantee that when PNC would actually have to make that decision to give you a credit, that they would.  As right now it is more of just a "pass the buck" game where no one wants to take responsibility, even though the root cause of this was the PNC ATM failure to dispense the cash.

It seems as if you have come to the realization as to the advantages of local banks.  So I will just add one other thing, if you are worried about fees.  Realize that a majority of the fees and complaints about the fees are for OPTIONAL fees such as Overdraft fees.  But if YOU show proper account management by keeping a written register of all of your transactions and never attempt to spend more than you have available you can avoid these fees quite easily.  If you are going to continue to rely on the bank telling you when you have no money you will get burned because they only know you have spent the money when they receive the transaction that depending on what it was could be several days AFTER you actually spent it.