Complaint Review: Chinavasion Wholesale Electronics - Internet
- Chinavasion Wholesale Electronics Internet United States of America
- Phone:
- Web: http://www.chinavasion.com/
- Category:
Chinavasion Wholesale Electronics Chinavasion Customer Service is HORRENDOUS! Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
DO NOT ORDER FROM CHINAVASION!! They are the worst when it comes to customer service. I ordered some Christmas gifts (2 items) in early December because on their website it states: "Goods are sent out from our warehouse stock typically within 1 day of your order payment", this is a HUGE fallacy! 5 days went by and I had to send them a support ticket inquiring as to why my order wasn't shipped yet!! Within 24 hours of submitting my ticket my order was finally shipped....TO THE WRONG ADDRESS!!! They sent my order to a completely different state!! Needless to say, I did not receive my order until AFTER Christmas. They were negligent in the handling of my order because we had an agreement that my order would be in my hands within 4 to 8 days of them receiving my payment (including expedited shipping fees) and they did not honor that agreement. I sent customer support tickets about 10 times asking them to refund my shipping fees and all I get are "Our apologies, we promise to be more careful in the future" responses. I tried to speak to management about three times on their "live" chat and all I get are generic answers like "we will email you a response on your refund request" and "management offices are closed now so there are no managers for you to speak with". I requested for a manager to contact me when they were in and all I got was a response saying "I will try but I can't 100% commit to that", which basically means NO! I am completely frustrated with them and I feel like I am going in complete circles. I don't think Chinavasion fully comprehends what customer service is intended for. I feel like if they want to do business in the
This report was posted on Ripoff Report on 01/22/2010 10:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chinavasion-wholesale-electronics/internet/chinavasion-wholesale-electronics-chinavasion-customer-service-is-horrendous-internet-558455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.