Choice Plans, LLC Home Choice Plans Home warranty scam Miami, Florida

Customer purchased policy on 11/1/2010 for $395 for her specific policy requests.  The "2 claims per year" that she is referring to is for specific add-on features for electronic packages such as entertainment systems, stereos, TVs, etc.  These add-on packages have nothing to do with our home service plan contracts.  She keeps trying to tie the two together to make it look like we are a bad company so that she has something to complain about.  If she chooses not to read the terms and conditions for the differences in these sections, then she has no right to complain about it.  It is clear that these specific terms are for add-on features which are usually only purchased by renters of homes to help protect the items that renters bring with them to a home.  They are clearly written and clearly different than our home service contract which she purchased.  The age limitation for appliances and systems only refer to heating systems and central AC systems which cap at $500 protection for units over 10 years old.  Our service contract is a service contract with replacement allowances.  

This customer signed up on 11-1-10 and filed a claim for a light that wasn't working on her range hood on 12-15-10.  We processed the claim and approved it for her.  Technician was processed on 12-16-10 and customer was contacted for appointment 12-17-10.  It was determined that the range hood would have to be replaced and we processed the order.  Ordering a specific range hood takes time and during the process our claims department stayed in communication and left multiple messages along the way (6 messages and 13 phone calls).  We apologize that the specific part takes time to get ordered and delivered, but can the customer not understand that?  Was the customer still able to use their range to cook even without a light on the top of the range hood?  

Once the range was installed, which took a unfortunate amount of time to get the correct part in for this customer, they called in to complain and cancel.  The cancellation was processed for her annual amount, less any claims paid (range hood purchase/installation), on a pro-rated basis.  Her refund was sent.  We handled this customer correctly and according to our terms and conditions.  This customer wants to complain because she purchased a policy, received a new range hood (light broken) on a claim she processed 45 days later, cancelled and received a refund based on our policy?   I would like to know who else she has complained about in the past.  Her intentions are to warn others against working with a good company; consequently, we should warn good companies about doing business with her.