Choose direct hot tubs On April 5, 2010 i paid $ 3,499 for a hot tub that was to ship in 10-16 weeks. Delivery never happened. I called and emailed multiple times only being told there was a delay it would be delivered december 19th 2010 and because of my inconvenience i would get a premium extended warranty at no charge. Then it was delayed again with a delivery date of Feb 15, 2011. Then it was delayed again to April 7, 2011.. then june 6th 2011, i recieved an email saying thatthey are overwhelmed with complaints and to contact them if i wanted a refund. I did contact them and was told my refund would be made in payments starting in august 2011..no payment has ever been made to give a refund..i fought this and went to the district attorney who said there were lots of similar accusations. I deployed with the military in 2012 and closed my file. It is now 2017 and i have never gotten one cent of my money back Internet