Christian Brothers Plumbing Heating and Air Beware Consumer - Questionable ethics of company and legality of paperwork - double the cost of other reputable plumbing firms in Phoenix Glendale, Arizona

Christian Brothers Plumbings policy is to get the clients approval before any work is started, so that our client has the right to approve or deny the price quoted for that particular job. We also get the clients signature accepting the work was done to their satisfaction. We uphold a full disclosure relationship with our clients at all times and that is why our invoices are designed as indicated in her complaint. If this policy was not followed by our technician, it would have been beneficial if our client chose not to sign the Authorization to Proceed with Work as mentioned. In addition, the client signed the Acceptance of Work Performed, indicating her satisfaction with the work that was done and price.

This particular service call was on a Sunday afternoon and our technician arrived at the clients home at 1:22pm and left at 4:00pm. Our technician spent 2 hours and 38 minutes to disassemble, diagnose, clean, reset and verify that the clients sewage pump was working properly. Most phone quotes are fairly inaccurate due to the inability to see the actual job specifics as well as most other companies charge extra for service calls on Sunday, although our prices are the same no matter when the service call is done.

Christian Brothers has been serving the valley since 1976. We subscribe to a national pricing service, and based on the phoenix metropolitan area, our prices are about average. There will always be a plumber or air conditioning technician out there that will quote you a cheaper price; however, you might not be dealing with a bonded, licensed and insured company that will stand behind their work for many years to come. We have been in business for thirty years and our customers can be assured that we will still be around when they have a warranty problem. Some other companies also do not provide their customers with the quality and level of service that you will receive from Christian Brothers.

Some of the behind the scenes qualities of a reputable company would be both pre-placement and random drug screening, background checks, weekly training, and hiring the cream of the crop service technicians because they will need to be trusted in the customers home and they are also expected to fix your problem the first time, so that our customers are not inconvenienced by the problem not being fixed on the first visit. Our technicians respect your home at all times! Before our technicians enter a home, they will put on carpet protectors, roll out their red carpets to protect the floor covering, and leave their work area clean.