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Report: #611760

Complaint Review: Christian Carter, Inc. - Internet

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  • Reported By: Disappointed — Indianapolis Indiana United States of America
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  • Christian Carter, Inc. 4610 prime parkway Internet United States of America

Christian Carter, Inc. catchhimandkeephim.com No return address supplied for returns! Internet

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I ordered a set of DVDs which I want to return, within the 90-days return policy they claim to abide by. They tell you to go to the site and did not find the return address they claim to provide.

When I clicked on Live chat, it asks me for a login information ( name or email address) and password. However, the system does not allow me to establish an account! That is a loop that goes to the same site. When I did, there is no information given! 
I called the 1-800-436-1296, which has an automated response and no person to talk to. I left 2 messages with my name, (spelled) , my emai address and phone number!I get no response!

I emailed to the email support address they provided, and I got 3 automated emails stating they received my request, and telling me to go to their site to find the return address! The emails did not contain the info I requested!

Bottom line is that I thought that there is a law that forces companies to provide the address one needs to use to return items bought! 
I am afraid if I use the Shipping address Christian Carte INc used for the shipment of the DVDs, it may not be the correct one, and they may not refund me the 130$ I paid!

I only have 3 more weeks before the 90-days return policy expire! 
Is there a law that mandates that companies delivering goods need to provide return address for the return to take place in a timely manner, in order for the customer to be within the bounds of that specific company's return policy??

This is totally ridiculous!

This report was posted on Ripoff Report on 06/08/2010 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/christian-carter-inc/internet/christian-carter-inc-catchhimandkeephimcom-no-return-address-supplied-for-returns-int-611760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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