Complaint Review: Chrysler - Plymouth -Jeep - Daimler - Lake Orion Michigan
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- Author Not Confirmed
- Chrysler - Plymouth -Jeep - Daimler 3800 S. Lapeer Rd., Lake Orion, Michigan 48359 Lake Orion, Michigan U.S.A.
- Phone: 248-393-2222
- Web:
- Category: Auto Inspection
Daimler-Chrysler Palace, Chrysler Plymouth-Jeep failed to accurately and completely investigate consumer complaint. Misdiagnosed cause of transmission failure. Rip-off! Lake Orion Michigan
*Consumer Comment: Misdiagnosis?
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In February 2004, I took my 1999 Dodge Intrepid into the dealership for service because the transmission was making a whining noise and slipping.
The Chrysler Dealership stated the cause of my problems were leaking 1/2 inch diameter transmission cooler lines. HOWEVER, their diagnosis was based COMPLETELY on an EXTERNAL TRANSMISSION INSPECTION - NO INTERNAL DIAGNOSIS WAS MADE. I was told these lines were not covered under the service agreement and would cost $750.00 to repair. I declined the repairs.
My transmission did on fact fail in March 2004 and it was taken to a licensed transmission specialist for repair. At the transmission specialist, the diagnosis was that the failure originated from the Low Reverse Piston Hydraulic Internal or "D" Ring, a "warranted" part. At this point, Chrysler refuses to acknowledge that the "External Inspection" at their dealership may have been inaccurate and I am, for the moment, out $1850.00. What can I do??
Jon
waterford, Michigan
U.S.A.
This report was posted on Ripoff Report on 03/09/2004 12:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chrysler-plymouth-jeep-daimler/lake-orion-michigan-48359/daimler-chrysler-palace-chrysler-plymouth-jeep-failed-to-accurately-and-completely-invest-83289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Misdiagnosis?
AUTHOR: Larry - (U.S.A.)
SUBMITTED: Sunday, August 22, 2004
You said your cooler lines were leaking the month before the transmission went out. YOU declined to have them repaired. Low fluid will cause a slip and sometimes the pump noise you described. The D-rings on the low/rev piston did not make your lines leak.
If you would have paid to repair the lines that were not covererd and then your trans went out a month later, your trans repair would have probabbly been covered. And you would have paid $750 instead of $1850. Sometimes you have to take credit for your own mistakes instead of blaming others.
BTW Low/reverse d-rings fail far less often than cooler lines on these vehicles.
Just wait till that torque converter clutch take a dump and melts down the whole gear train.
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