Complaint Review: CIC* Credit Monitoring Services, Free Credit Report, - Irvine California
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- Author Confirmed
- CIC* Credit Monitoring Services, Free Credit Report, Freecreditreport.com Irvine, California U.S.A.
- Phone: 877-481-6826
- Web:
- Category: Credit & Debt Services
CIC* Credit Monitoring Services, Free Credit Report, unauthorized c/c charges Irvine California
*Author of original report: I'm still so ticked off about it all.
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First of all, Annualcreditreport.com IS NOT associated with Consumerinfo.com. However, Experian is associated with consumerinfo.com and that is where you're probably getting your troubles from when you get your free credit report.
If you go to freecreditreport.com they tell you on their website all this info. Go to contact us which is located at the very bottom of the screen.
I got a bank statement saying I had overdrawn on my account and was charged $68 altogether. I looked on my online statement to find I had been charged $12 from CIC*Triple Advantage, which after investigating is CIC* credit monitoring service, also associated with Consumerinfo/experian/freecreditreport.
My rip-off was I paid 9.95 to get a one time report viewable for 30 days and then minutes later decided I wanted to see all 3 reports which I originally could have seen for $24.95, but instead I was charged an additional 24.95 to the already paid 9.95.
Which is definately a rip-off because I had seen somewhere on the site that I could pay an additional 19.95 to get the other 2 reports, but I couldn't find it so I figured they would prorate it or whatever..NOT!
People are having a lot of problems with Consumerinfo.com. From my investigating it seems to me that Experian is the main culprit here. Either that or experian needs to take care of the people that are working for them or with them because their name is getting dragged into this..I mean if they're innocent in all of this.
My advice..stay away from experian. Go to annualcreditreport.com and get the numbers for the other two companies. If you use the website you automatically get taken to experian. Also, in my experience with this kind of stuff, if I call my bank and tell them it was unauthorized, they take care of it for me.
Wendy
Loudonville, Ohio
U.S.A.
This report was posted on Ripoff Report on 08/25/2005 06:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cic-credit-monitoring-services-free-credit-report/irvine-california-92623-9729/cic-credit-monitoring-services-free-credit-report-unauthorized-cc-charges-irvine-calif-154920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
I'm still so ticked off about it all.
AUTHOR: Wendy - (U.S.A.)
SUBMITTED: Friday, August 26, 2005
Well I contacted consumerinfo.com and I talked to a male rep. I asked him why my c/c had been charged $12 when we didn't get the free credit reports that we had paid for them. His response was well I see your husband got a single report and that comes with the free credit monitoring. Remember I got charged the tripleadvantage rate, which is really supposed to be $12.95.
Anyway, I told him that I read their disclaimer and that the free credit monitoring only applies to the free credit reports not the ones you pay for. He then responded with we will give you a courtesy something or other and we will get the $12 back in 7 to 10 business days.
He also never offered to reimburse me for the single credit report I paid for minutes before I got the 3bureauCreditReports.
I filed a complaint with the Federal Trades Commission. It seems that consumerinfo.com did have to make some changes to their sites stating more clearly about how people will get charged for stuff.
I'm still so ticked off about it all. Moreso because of what my family has to go through because of them.
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