Cingular Wireless ripoff cingular charges for minute overages and service plan changes Denver Colorado

I have had so many problems with att/cingular wireless in the last year and a half its unbelievable! Just for example, my business line was "accidently" (without my athorization I might add) ported to another carrier and then lost in 'space' for a week. Yep, when my customers called me they got a message saying that I was no longer taking calls at the time! Just a small dent in the checkbook after that week!

Anyways, my current problem is this:
Where do I start? In a nutshell, I got a bill for $700. It mostly was for minutes used over my minute-plan coverage ( I think it is something like $.40/min). I had changed my plan in early November to a cheaper plan in an attempt to lower my bills.

At that time I had something like 1300 rollover minutes to use up. When I called in December to check on my minute and rollover minute usage they informed me of my bill and told me according to their records I had changed my plan back in late August.

These were the current charges for going over my minutes. I did not record the name and date of when I changed my plan in November (not August) so I am screwed I think!? I do have many documented conversations that are totoally contradictory in trying to resolve this problem however. For ie: After this happened I called to set up a payment plan so they would not shut my phone off.

When I called to make a scheduled payment a manager told me that there was no record of any payment plan and I needed to pay the bill in full to keep my phone on???? How do I handle this? Is there anyone I can call that's higher up on the food chain than a cingular floor manager? It's no wonder those people never can help us. They hate their jobs. Wouldn't you? Who can really help me and maybe see me as a person and not such a number?

Kelly
vail, Colorado
U.S.A.