Complaint Review: Cingular Wireless - Los Angeles California
- Cingular Wireless cingular.com Los Angeles, California U.S.A.
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- Category: Cellular Phone Companies
Cingular Wireless No customer service, no follow through on requests Los Angeles California
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When I switched to Cingular from AT&T, the saleslady offered me a bunch of special features which I turned down. However, on my 1st bill I was charged for these features & had to call and have them taken off & a credit issued.
I was told that my minutes, etc. would stay the same as w/ AT&T. I had a lot of roll-over minutes so I asked to be placed on a different plan with fewer minutes. Unfortunately then I went over & got a bill for over $100.00
I was going on vacation when this bill came due. I paid half of it before I left, and called to tell them I would pay the rest as soon as I returned, which I did. I was still charged late fees even though I paid within the billing cycle, and have been threatened with disconnection.
When I received this huge bill, I called and spoke with customer service. I asked that my minutes be restored to what they had been so I wouldn't be going over anymore, and they said the changes were made & would be effective May 26. When I called today about a current bill, I discovered that my minutes had not been raised and my next bill is over $200.00! I tried to argue but the CS rep just kept saying, "So you plan to dispute this bill?" Eventually I had to hang up and get back to work.
Michelle
Gresham, Oregon
U.S.A.
This report was posted on Ripoff Report on 07/01/2005 10:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cingular-wireless/los-angeles-california/cingular-wireless-no-customer-service-no-follow-through-on-requests-los-angeles-californi-148265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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