Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #141051

Complaint Review: Cingular Wireless - Internet Nationwide

  • Submitted:
  • Updated:
  • Reported By: Glendora California
  • Author Confirmed What's this?
  • Why?
  • Cingular Wireless www.cingular.com Nationwide U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Dears Friends and citizens

read all this .. it's usefull for everyone. everyone who got ripped from Cingular wireless .

I want you to read this carefully to the end and someone should do something.

I had a very bad experience with cingular. I got my contract on October 2002 and it was a good deal supposely. The first bill was about 130 USD my plan was 39.99 for 800 minutes. I called cingular asking about this invoice and I told them that some people was calling the number I got all the time so that might be the reason for hte high bill. (They said that they hold the number for 3 month then they sell it to the customer) which is not true. So they reduced my bill down to 90 USD.

Few month later my friend borrow my phone and he use to pay all the bill for the time he use it. One of the bill was 271.00 because he went over minutes. He has 600 anytime 1700 minutes rollover and they said that he went over minutes and I got that bill and I could do nothing they always find nice excute so you can't talk or give you opinion.

Then onother friend got the same phone line from me. He never went over time but his bill was always 72 - 75 USD. 39.99 plan + insurance and the bills were always hig for no reason. Even thought if you try to understand the bill it will be mission impossible.

This is the worst experience. Read please and be sure you don't get into the same trap.

My friend asked cingular to suspend the line for sometime and cingular agreed after they told him that it's 10 USD per month.

After 3 month which is the maximum time to suspend the line for any reason he got the bill of around 150.00 USD and when he called them they said that their policy, even if you suspend or freeze the line you have to keep paying the same service fee without getting the minutes not even adding them to the rollover minutes. He kept calling til he got to the headquarter after 22 calls of fighting and arguing. After all this fights they didn't refund a penny. The only thing they did after filling a dispute that they give him the 1800 minutes that he got charged to.

The last STORY which all of you should be aware of it.

I got some information from a cellphone dealer which they sell cellphones and open accounts for most of the companies.

I asked the lady about the problem that cingular having with the very high bills to most of the people.

She said that she got the information from one of the customer REPS..

THAT ---> when you try to make call from cingular account, you get charged for a full minute after 30 second if no one picked up the phone. AND you get charged for 2 mintues for less than one minute duration call and you get charge for 3 minutes for everything over 1 minute. That only when you make the call like the first few minutes of the call then after that you get charged for a regular minutes. In other word CINGULAR are charging a connection fee in addition to the regular minutes you use. That is very dangerous.

Some people complained, argue and dispute with cingular and they get small amout of what they are fighing for. BUt the most of the people they don't have the time or the ability to do anything so they pay their bill with or without knowing that CINGULAR IS RIPPING OFF all the account holders and EVERYONE.

I'm having an account with another GSM carrier too. I never got ripped cause they are clean.

Don't forget that when you sign up for cingular they charge you one month in advance and even when you close your account after your contract is done they still charge for the last moth you are using in full.

Here is a small comparison for a GSM company VS. cingular.

GSM i'm having now. (1000 minutes, unlimited nights and weekends, 500 Txt message, insurance, unlimited wireless internet service, unlimeted mobile to moble.) All this I never paid more than 82 USD.

Cingular (600 minutes, 500 night and weekends, insurance) 74 USD.

People, friends, you decide now why you are ripped off from cingular.

Shouldn't someone have an action against this big Scam Ripoff company.

I still have all the invoices since I got my account from cingular. and it shows what I'm talking about ..

Thanks and best regards

Antara
Glendora, California
U.S.A.

Click here to read other Rip Off Reports on Cingular Wireless

This report was posted on Ripoff Report on 04/30/2005 03:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cingular-wireless/nationwide/cingular-wireless-cingular-customer-read-this-very-important-ripoff-nationwide-141051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
6Consumer
1Employee/Owner

#7 Author of original report

To S. Luck big devil standing behind cingular bill

AUTHOR: Antara - (U.S.A.)

POSTED: Friday, May 27, 2005

First

Thanks for correcting my English, anyhow, I want you to know that we are not sitting in a classroom or no one can judge me for how I type or read my englsih since it's my second language( I think i'm doing much better than you do after few classes in English and speaking 3 languages.)

second

My main idea was very clear. I was telling people who got ripped off by cingular my worst cellphone bills ever. and I know what i'm talking about. let's put it in other word, my second company I was using for the last 18 month beside cingular was T-mobile. I wish I can find a small mistake with my bill to call them .. but all the problems were very minor and they fix the problem during the call .. they were never rude and they are 24/7 to answer calls.

third.

I'm sure I am not from the stone age and I know how to use Internet or txt messaging .. from my cell .. and I know when I use it and when not. and from my cingular line I never used the internet or anything close to it.. maybe few TXT messages.

all my friends around me are waiting their contracts to be ended with cingular very soon .. I adviced them before they buy but they found the plan very tempting.. they didn't know what a big devil standing behind cingular bill..


anyway .. thanks for the advising and for anyone else who is trying to do rebuttal pelase don't write to me directly .. please make your message in general to everyone so you can discuss the Cingular Rip-off with all my American Fellows.

I WILL NOT RESPOND TO ANY MORE REBUTTALS ( i'm so tired of making stubborn people understand some of my bad experinces and trying to prevent them from CINGULAR RIP-OFF )

Thanks Fellows.

Respond to this report!
What's this?

#6 Consumer Comment

yes i would, Rest assured if it happens again I will be suing the phone company.

AUTHOR: Greg - (U.S.A.)

POSTED: Wednesday, May 25, 2005

If i had payments left on a car that has a blown engine, I would tell them to pick up the car and then sue the car dealership. For selling me a bad car in the first place.

First of all joe you signed in as a employie of the company. now you are saying your not sorry joe no sale for you. a phone bill should not be as large as a car payment. If it is then your company deserves to be sued.

I have delt with cell phone companies before
they are all bad sprint was the worst. I watch my phone bill and my minutes most of the time i do not go over my minutes. and yet last mounth they charged me a extra 10 dollers. I went to the store were i bought it from and they were able to take it off for me after checking the chip in the phone.

Rest assured if it happens again I will be suing the phone company.

Respond to this report!
What's this?

#5 UPDATE Employee

Take a good long look at your bill

AUTHOR: S - (U.S.A.)

POSTED: Tuesday, May 24, 2005

Ms. Antara,

First of all learn how to speak english correctly. Secondly, you probably didn't figure in taxes. There are state and federal taxes. So your 39.99 plan is easliy jacked up to around 70-75 USD.

Also, if you call international (incluing canada and mexico) those miutes come out of the next months bill of service and not from the current month. And if you are calling out of the good old USA, there is something called an international long distance charge.

Thirdly, with the GSM network you have the ability to access the internet. Anytime that you access the internet you pay for it as well as for any downloads that you may do. Also, when you text message or instant message you pay per use for it. EVERYTIME that you use it.

So take a good long look at your next bill. If you don't go over your minutes or call outside of the USA or don't use the internet or text messaging your bill will be aroung 70-75 USD.

Also, if you have a past due balance take that out of the equation.

Respond to this report!
What's this?

#4 Author of original report

This is the response.

AUTHOR: Antara - (U.S.A.)

POSTED: Thursday, May 19, 2005

Hi Joseph,

I appreciate your responses. For a car ofcourse you have to make a payment even if you don't use the car .. BUT BUT BUT you keep the mileage and the some higher value of the car.

Beleive me or not. .I use to have cingular and another cellphone carrier .. if you are interested I will give you the name and you can call them and ask them abotu suspending the service, ask the m how much they charge per month to suspoend it. Why cingular tell you yea it's OK to suspend it for 3 months and then they charge you for it without even keeping you Mileage minutes.. :-)

anyway I don't want to talk about this too many times.. but let's say that cingular over all is not doing the right thing so far.


Thanks


Edd

Respond to this report!
What's this?

#3 REBUTTAL Individual responds

A need a response to my question

AUTHOR: Joseph - (U.S.A.)

POSTED: Saturday, May 14, 2005

First off, I am not a cingular employee and I am still standing by my statement to all. And I feel and believe that if you are suspending your service you are still responsible to pay for the monthly services.

And my question still needs to be answered, and you are being evasive. If your used car with no warranty was sitting their with a blown motor and you had a car payment would you still make the monthly payments or not? A yes or a NO.

Respond to this report!
What's this?

#2 Author of original report

Responding to the rebuttal ...you can't compare cellphone service to car payment

AUTHOR: Antara - (U.S.A.)

POSTED: Friday, May 13, 2005

Sorry Mr. Joseph. but I have also another cellphone carrier and when I suspend my service They charged me 10USD per month . you can't compare cellphone service to car payment. please when you respond next time as a cingular employee ..respond professionally ..
this excuses you are trying to give is just will not solve my or anyone's problem with Cingular ripoff.

Thanks

Respond to this report!
What's this?

#1 UPDATE Employee

suspend service...

AUTHOR: Joseph - (U.S.A.)

POSTED: Sunday, May 01, 2005

After 3 month which is the maximum time to suspend the line for any reason he got the bill of around 150.00 USD and when he called them they said that their policy, even if you suspend or freeze the line you have to keep paying the same service fee without getting the minutes not even adding them to the rollover minutes. He kept calling til he got to the headquarter after 22 calls of fighting and arguing. After all this fights they didn't refund a penny. The only thing they did after filling a dispute that they give him the 1800 minutes that he got charged to.

if you suspend service, you dont think you are responsible to still pay the monthly charges? I guess if you bought a used car and the warranty was expired, you would not pay the monthly payment if you could not drive it? is that what you are saying?

get a grip...please

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now