Cingular Wireless Or Motorola? Customer Service is driving me nuts Springfield Illinois

In April of 2005 I migrated from AT&T wirless to Cingular. My phones were shipped Fedex, and the tracking says that they were left at my front door. Well, when I got home, I found no package. Called Cingular and they advised me to contact FedEx to file a claim. Well, when I called FedEx they told me the claim would need to be filed by Cingular. I called Cingular back and told them what FedEx told me. The agent told me they would take care of it.

Cingular sent me new phones (same models that were lost) Well, never heard anything else about it until a few months ago I got a notice from a collection agency (Cingular never contacted me regarding it before sending to collection). I called Cingular and they told me it was for the lost phones. I explained what I had gone through. The agents transferred me around a couple of times. I finally got an agent who kept me on the phone for an hour. He said he would take care of it have it removed from collection and that would be it. I haven't heard anything else about it until I just tried to add another line to my plan. I'm a manager in a call center for a major airline. I have to say that Cingulars customer service agents provide alwful service. It seems that no one knows what they are doing, they just want to transfer you somewhere else (but this is a whole new topic).

I asked for a supervisor regarding this matter when I tried to open the new line. She said she will check and see what she can do. She at least gave me a number with her extension to check up on the matter. I guess this time I will have stay on top of it and make sure it gets taken care of! Sorry, no help to your situation, but wanted to let you know you're not the only one have problems like this. GOOD LUCK!