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Report: #180122

Complaint Review: Circuit City - Naples Florida

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  • Reported By: naples Florida
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  • Circuit City 5052 Airport Pulling Rd Naples, Florida U.S.A.

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I went to our local Circuit City to purchase "Harry Potter and the Goblet of Fire" on dvd yesterday at, according to the reciept 17:17, and inquired about the "free lithograph" that they had been advertising on television for the past couple of days. And when I asked the sales clerk about it, they said that were "out of them". 7 Hours and 17 min after they opened and they "were out"? Wouldn't you think that a huge corporation like Circuit City would make sure that their stores had enough items for at least the first day an item goes on sale? No where in their tv ads did it mention "Limited suplies". I didn't inquire to the manager about this, because I had worked in sales in the past, but we had always enough items on hand for at least the first day of the sale. I look forward to ANY and ALL responses. Especialy from the employes in IL and PA. So bring them on.

naples, Florida

This report was posted on Ripoff Report on 03/08/2006 09:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#6 UPDATE Employee

I agree with the employee who made a comment, however I wouldn't have been so rude about it.

AUTHOR: Refuse - (Canada)

POSTED: Sunday, March 12, 2006

I work for Circuit City Customer Support (1-800-THE-CITY) and we are corporate and we get a lot of calls complaining about such things.

First of all, it is a special, it is first come first serve. There is limited quantities for a reason. They want you to rush to the store and buy it..and while doing that, look around and buy something else.

Second of all, how did you expect us to know how many people we were going to get buying that movie. There is no way we could have known that..therefore, we couldn't have possibly made sure we had enough in stock.

Thirdly, it wasn't Circuit City that made the lithogram and offered it, it was the manufacturer. They sent us the ammount they wanted to send us. And unfortuantly, with the popularity of Harry Potter (god knows why), they went quickly.

Finally, it's a lithogram. Worth nothing now and worth nothing 10 years from now. I'm sure if you are that concerned, someone will be selling it on ebay for 2 cents in the near future.

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#5 Consumer Comment

Free items can go by real fast

AUTHOR: Denny - (U.S.A.)

POSTED: Thursday, March 09, 2006

When we had to sell an item that came with a free item, we were sold out in 2 hours. We had over 200 copies (more than adequate) sell out in 2 hours.

You expect to walk in the door 7 hours after a movie goes on sale with a "perk" and expect it to be on the floor or the store to have any left?

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#4 Consumer Comment

Clearly stated in circular.........

AUTHOR: Scott - (U.S.A.)

POSTED: Thursday, March 09, 2006

There is no Circuit City within 100 miles of where I live, so I went online to Circuit City and looked at their circular. It is clearly stated "While Supplies Last".

In most TV commerials, for any product, the "small print" is usually just a blur, or flashed so fast you can't read it anyway. So for most major retailers I go to the web and check out the circulars for the disclaimers.

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#3 Consumer Comment

Wow what great customer service

AUTHOR: Michael - (U.S.A.)

POSTED: Thursday, March 09, 2006

Wow the reply from the employee calling someone a whiner when they inquired about a product. Guess that shows the type of employee Circut City hires and proves the old saying that customer service is no longer provided by most companys. Sounds to me like this employee is someone who hates their job and doesn't want to be bothered by a customer asking questions. I guess if that is the attitude of the empolyees at Cicurt City I will spend my money somewhere else, if we all do that then employees like this will only have to complain about being out of a job becuase the customer wanted service.

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#2 UPDATE Employee

Pet-Peeve = you snooze you lose!!!

AUTHOR: Antionette - (U.S.A.)

POSTED: Wednesday, March 08, 2006

I'm an employed with Circuit City. If you are a frequent shopper, you should be able to decipher popular products. I hate it when a customer comes in after lunch, and expect a "free" item to still be available. It should be common sense that Harry Potter is a very popular. People waited outside to purchase this movie. And during the lunch hour it was really busy. Why should we cater to late comers? If you really wanted the lithograph, you should've gotten your lazy behind out of bed and came to the store when we opened. And if you read the ad as well as paid attention the the television advertisement you would have noticed that it stated limited supplies. while supplies last. I hate whiners. Get a life. Like the wise man once told me, if you snooze you lose!!!

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#1 UPDATE Employee

Bring them on?

AUTHOR: OMeSSiaHo - (U.S.A.)

POSTED: Wednesday, March 08, 2006

What is with the bring them on comment? Its usually not a good idea to sound abrasive in posts garnering sympothy. Anyway, I was up front doing a credit app yesterday and saw like 50 of those things and I'm from PA. For what its worth its just a really crappy drawing of the characters. Trust me, you're not missing anything.

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