Complaint Review: Citadel Equipment Finance - Santa Ana California
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- Author Not Confirmed
- Citadel Equipment Finance 930 W. 17th St #D Santa Ana, California United States of America
- Phone: (888) 419-1705
- Web: www.cefamerica.com
- Category: Loans
Citadel Equipment Finance Financial Pacific Leasing, LLC LEASING RIPOFF Santa Ana, California
*REBUTTAL Individual responds: Response to your claim
*Author of original report: BEWARE - ABSOLUTE FRAUD -
*Author of original report: CASE RESOLVED
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On October Jon Clark from Citadel quoted us monthly pricing, initial payment requirements, and terms for a 3 year lease to acquire a $12,000 JLG Aerial Lift.
After filing out and returning an application for a $12,000 3 year lease, we were notified by Jon Clark at Citadel that the lease was approved, and the he was sending document to sign, and return with a deposit check for $1235.00. LEASE WAS NEVER FUNDED, TERMS WERE CHANGED, ADDITIONAL FUNDS WERE DEMANDED. REFUND WAS REFUSED.
HERE ARE THE SPECIFICS
On October 25,2010 CITADEL notified us, upon receipt of all requested documents that we were approved for the lease of $12,000, for the acquisition of an Aerial Lift.
On November 15, 2010 CITADEL sent us the lease documents, along with a request for $1235.00 (First and Last month lease payments and a documentation fee).
On November 16, 2010 CITADEL received the signed documents and the check for $1235.00
On November 18, the check cleared our issuing bank.
On Nov 19th, I notified CITADEL. after no further responses, that I was concerned about information I had received about the business practices of CITADEL, and Jon Clark returned my call immediately (as he did know for sure that the check had cleared at this point.) to reassure me that the deal was complete, and that you were just very busy.
On November 24, CITADEL contacted the vendor of the lift, and asked them to release the unit to us, unpaid and that CITADEL would get them paid in 30 days They refused, contacted us and told us they were looking to sell the unit to another party unless we concluded the deal.
On November 29th, CITADEL asked for and received the Corrected Invoice made out to Financial Pacific Leasing LLC, which CITADEL told us was the last thing you needed to get the lease funded.
On December 2,6, an 7th I have sent CITADEL follow up requests to update me on the status of the lease being funded.
On December 4, 2010, I contacted Dave Anderson at Financial Pacific LLC, who informed me that there was no reason for any delay of this sort, and the he would contact Citadel, and have them contact me to finalize the lease.
On December 8, 9, 10th, I contacted via email Mark Mendoza Owner of Citadel to express my concerns. He assured me that he was personally taking care of the lease funding.
On December 13, Darin Charin, contacted me to discuss a "Modification" to the agreed upon lease. The term would have to be changed to 2 years from three, the payment went up by 55% and this was all because the amount was SO SMALL. I told him to send me the revised documents and I would review.
On December 14th
Christina Gonzales "Funding Coordinator" for Citadel Equipment Finance Corp. sent me revised documents with Financial Pacific listed as the leasing company, and a requested for an additional $684.00 to "Finalize the deal". I refused to send any more funds, as the lease they were asking me to sign requested an amount less than the amount I had already sent to Citadel previously.
On December 15, 16. I notified Citadel, that since the lease terms had changed from the previous agreement that we were no longer proceeding. We had already bought and paid for the piece of equipment and no longer needed their services.
We requested an immediate refund of our $1235.00, as they were unwilling to fund the lease as in the terms, and as of now, NO RESPONSES from CITADEL or FINANCIAL PACIFIC, NO REFUND AND NO FUNDING OF THE LEASE
BEWARE.....
DO NOT DO BUSINESS WITH THESE FIRMS.
CITADEL EQUIPMENT FINANCING - FINANCIAL PACIFIC LEASING LLC
THEY ARE GUILTY OF BAIT AND SWITCH AND FRAUD.
This report was posted on Ripoff Report on 12/16/2010 09:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/citadel-equipment-finance/santa-ana-california-92706/citadel-equipment-finance-financial-pacific-leasing-llc-leasing-ripoff-santa-ana-califor-672188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 REBUTTAL Individual responds
Response to your claim
AUTHOR: Jon Clark - (United States of America)
SUBMITTED: Friday, February 18, 2011
This is in response to Jeffrey Richardson at Windhaven International, Inc. DBA EPS Solutions:
First off, you are obviously upset. We apologize that the financing did not work out. We were only able to approve a 24 month term due to the following:
- History of late/derogatory payments
- Negative equity on real estate
- High balances on revolving accounts
Again, we apologize for any inconvenience this may have caused. We have attempted numerous times by email to facilitate refund of advance payments. Please respond as soon as possible.
Best Regards
#2 Author of original report
BEWARE - ABSOLUTE FRAUD -
AUTHOR: Jeffrey EPS - (United States of America)
SUBMITTED: Thursday, January 20, 2011
Was Told by Sales Manager Darin Charin the following via email
" please remove the online complaints about Citadel Equipment Finance and Financial Pacific. Once I confirm that this has been removed I will forward a copy of the refund check and Fed-ex the check with confirmation information."
So, their response is, take down the truthful information about how we operate our little scam ,and we will send you back your deposit. Well, I put in an update to Rip-Off Report and the was not good enough.
NEVER RETURNED DEPOSIT, NEVER FUNDED THE LEASE, AND THEY WILL NO LONGER RETURN OUR CALLS OR EMAILS.
BEWARE - DO NOT USE THESE COMPANIES -
Citadel Equipment Finance
Financial Pacific Equipment Finance.
#1 Author of original report
CASE RESOLVED
AUTHOR: Jeffrey EPS - (United States of America)
SUBMITTED: Friday, December 17, 2010
Issue Resolved. - Lease cancelled - Funds being returned. Both parties are satisfied with resolution.
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