Complaint Review: CITI PREPAID----CITIGROUP - BATON ROUGE LA
CITI PREPAID----CITIGROUP I put money on my card and their card that would not swipe at any ATM,local store, or even at Walmart. And they have not shipped me my new card as promised. BATON ROUGE LA
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Citi-prepaid cards are a giant rip-off. I earn rewards points at my job and I can turn it into cash when I want to. I put money on my card and it would not work properly through any type of check machine, so I ordered a new card and paid extra to express deliver it to me. I was told I would have it in 5 days. We are in day 15 and it still has not been shipped yet.
I have called them no less than 8 times and I have been outright lied to 8 times. I called today and was told they did not know when my card would be shipped. I have talked to 3 different supervisors and they have all lied. I know that someone has to know why I have not recieved my card yet but no one would admit to it. I feel like I am dealing with a company that is so deep in the woods that they do not have a mailbox. Also I cannot understand what they are saying and have to ask them to repeat themselves.
The sad thing about it is I trusted what I was being told so that is my fault. Anyone ready this should take note, if you have a card because of a rewards program through your job, pay the extra monies and put it in your personell account. Stay away from these people because if you have any problem at all you are on your own. This is part of Citi-Group and it does you no good to try and talk them. Right now I am pissed because there is not one d**n thing I can do and it is my money not theirs.
This report was posted on Ripoff Report on 05/09/2018 09:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/citi-prepaid-citigroup/baton-rouge-la-70816/citi-prepaid-citigroup-i-put-money-on-my-card-and-their-card-that-would-not-swipe-at-a-1442116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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