Complaint Review: CitiCorp Bank Student Loans - Sioux Falls South Dakota
- CitiCorp Bank Student Loans PO Box 6094 Sioux Falls, South Dakota U.S.A.
- Phone: 800-967-2400
- Web:
- Category: Banks
CitiCorp Bank Student Loans Identity Theft Fraud Sioux Falls South Dakota
*Consumer Comment: The confusion...
*UPDATE Employee: I didnt tell her to pay
*UPDATE Employee: I didnt tell her to pay
*UPDATE Employee: I didnt tell her to pay
*UPDATE Employee: I didnt tell her to pay
*Consumer Suggestion: Dan Are you saying that her claims of Identity theft are false
*UPDATE Employee: Take action while investigating
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Citicorp Bank Does Not want to Admit someone has Stolen over $92, 3000.00 in student Loans using My name or variarions of it and My Social Security Number. I actually found my own Identity Thief through them some years ago, trying to be a good Samaritan as her social appeared on My credit Report. I took the necessary steps and reported it to Federal Trade Commission and Made several Police Reports. They are demanding payment from me, harrassing me day and night for a bill I don't owe them. The U.S Department of Education Will Not okay Student Loans in that amount and Something needs to be done about this type of Fraud. Maybe this will get their attention.
Carol Ann
Las Vegas, Nevada
U.S.A.
This report was posted on Ripoff Report on 09/24/2007 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/citicorp-bank-student-loans/sioux-falls-south-dakota-57117/citicorp-bank-student-loans-identity-theft-fraud-sioux-falls-south-dakota-275897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Consumer Comment
The confusion...
AUTHOR: Bart - (U.S.A.)
SUBMITTED: Friday, October 26, 2007
I think the confusion - as I thought the same thing about your post Dan - is that the OP is claiming it is not her loan and her ID was stolen but by asking for a deferment/forebearance is tantamount to her admitting that they are her loans and her story is a lie.
Granted, we have no idea what the true story is but that's the way it reads.

#6 UPDATE Employee
I didnt tell her to pay
AUTHOR: Danny - (U.S.A.)
SUBMITTED: Thursday, October 25, 2007
If you had read my post, i told her to apply for a deferment or forbearance, which takes the obligation of payments away from her for a period of time, hopefully long enough for her to get this straightened out. As i said before, 9 times out of 10 the loan is a legitimate loan, if someone takes out a federal student loan in someone elses name, it gets sent to the school in the victims name, which means the thief would have to obtain that identity through the entire enrollment, and any degrees earned would be under the victims name. I also advised her to contact the dept. of Edu. to clarify where exactly her student loans are, they have that info. I do my job very well, and I give more help to people w/out requiring payments just about more than any normal collector should be willing to do, but i sympathize w/ people and understand if they just need time, i grant that. Next time i suggest you read and understand the entire statement before you rebute with nonsense my friend.

#5 UPDATE Employee
I didnt tell her to pay
AUTHOR: Danny - (U.S.A.)
SUBMITTED: Thursday, October 25, 2007
If you had read my post, i told her to apply for a deferment or forbearance, which takes the obligation of payments away from her for a period of time, hopefully long enough for her to get this straightened out. As i said before, 9 times out of 10 the loan is a legitimate loan, if someone takes out a federal student loan in someone elses name, it gets sent to the school in the victims name, which means the thief would have to obtain that identity through the entire enrollment, and any degrees earned would be under the victims name. I also advised her to contact the dept. of Edu. to clarify where exactly her student loans are, they have that info. I do my job very well, and I give more help to people w/out requiring payments just about more than any normal collector should be willing to do, but i sympathize w/ people and understand if they just need time, i grant that. Next time i suggest you read and understand the entire statement before you rebute with nonsense my friend.

#4 UPDATE Employee
I didnt tell her to pay
AUTHOR: Danny - (U.S.A.)
SUBMITTED: Thursday, October 25, 2007
If you had read my post, i told her to apply for a deferment or forbearance, which takes the obligation of payments away from her for a period of time, hopefully long enough for her to get this straightened out. As i said before, 9 times out of 10 the loan is a legitimate loan, if someone takes out a federal student loan in someone elses name, it gets sent to the school in the victims name, which means the thief would have to obtain that identity through the entire enrollment, and any degrees earned would be under the victims name. I also advised her to contact the dept. of Edu. to clarify where exactly her student loans are, they have that info. I do my job very well, and I give more help to people w/out requiring payments just about more than any normal collector should be willing to do, but i sympathize w/ people and understand if they just need time, i grant that. Next time i suggest you read and understand the entire statement before you rebute with nonsense my friend.

#3 UPDATE Employee
I didnt tell her to pay
AUTHOR: Danny - (U.S.A.)
SUBMITTED: Thursday, October 25, 2007
If you had read my post, i told her to apply for a deferment or forbearance, which takes the obligation of payments away from her for a period of time, hopefully long enough for her to get this straightened out. As i said before, 9 times out of 10 the loan is a legitimate loan, if someone takes out a federal student loan in someone elses name, it gets sent to the school in the victims name, which means the thief would have to obtain that identity through the entire enrollment, and any degrees earned would be under the victims name. I also advised her to contact the dept. of Edu. to clarify where exactly her student loans are, they have that info. I do my job very well, and I give more help to people w/out requiring payments just about more than any normal collector should be willing to do, but i sympathize w/ people and understand if they just need time, i grant that. Next time i suggest you read and understand the entire statement before you rebute with nonsense my friend.

#2 Consumer Suggestion
Dan Are you saying that her claims of Identity theft are false
AUTHOR: Steven - (U.S.A.)
SUBMITTED: Thursday, October 25, 2007
Why should she pay you time for loans she didn't take out. Did you not read the post. Someone took out the loans in her name. Why don't you do the right thing and help her from that angle instead of telling her to pay for a loan she didn't take out. That was reported to you as a fraud.

#1 UPDATE Employee
Take action while investigating
AUTHOR: Danny - (U.S.A.)
SUBMITTED: Tuesday, October 16, 2007
Carol Ann, My name is Dan. I am currently an employee @ Citibank student loans in the default prevention department. I am confident that I know what is going on. I've been doing my job for years, so please take my advice, this help you more than citibank. If your loan is anything over 270 days past due, you need to act asap, this means your loan is in default, and citibank is now already requesting the gov't to pay the loan in full, or is about to. what that means is if its under your social, regardless of wheather or not you think its fraud, it will be come a $100,000 government debt(your loan amount+ and additional 11-18% in fees which on your loan is another $16,560, + interest). If this happens, say goodbye to any possibility of tax returns, wages garnished heavily, even liens placed on anything you own, and this is all standard, not exageration. do yourself a favor and buy yourself more time. call citibank, and put your loan on a deferment or forbearance to postpone the payments and billings until this gets resolved, more on that in a minute. I actually bet i know exactly what your situation is. I bet you consolidated your student loans w/ a company called Nelnet. w/in the last year, citibank(under the name Educational loan center) purchased a very high volume of conslidated loans from nelnet.
Now you should have recieved a letter to confirm this before or after it took place, but all the defaulted customers ive spoken with claim to have never gotten that letter. i've talked w/ a lot of people who said the same thing you did..."i never consolidated w/ citibank, im not paying, or agreeing to anything" what happens then is they default and have large government debts that burden their lives for decades. If we have your social security #, and the refrences you listed on the origional consolidation application. there's a 99.99999% chance this loan is yours, regardless of wheather or not you did business w/ citibank or nelnet.
Here's the steps i think you should take carol ann. First call citibank's default prevention dept(1-800-879-9010) and please believe me when i say, we dont make commision off of our customers so its not a sales ploy from me either, i actually dont work for the next couple days, lol.
Find out the delinquent status of your loan, if its over 268 days, you'll need to fill out paperwork for either a deferment or forbearance, if its under 268 days past due, then you can do whats called a Verbal Lender Option Forbearance, which wll offer you a year of forbearance time that will backdate to when the loan fell past due, and go for a year from there. You'll also be asked questions to see if you qualify for a deferment(also a postponement) if you do, they'll get you paperwork for that as well, because if your on a deferment, the government will pay the interest on your subsidized loans.
Again doing either of these options wll help you greatly, it will buy you more time to ''investigate'' your situation. Now lastly, in my years of experience in student loans, ive never once come across an identity theft situation where someone takes out educational loans under someone elses name/ssn. this would mean they have to graduate under that name, and have that name on any degrees they earn, carol ann, this is probably a legit loan, like i said, maybe just a victim of a buyout. if you have any questions, please email me, i'd be glad to answer them--- (((ROR removed for security purposes))) good luck~!
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