City Mitsubishi Orange Park BAD BUSINESS Orange Park Florida

I went to this place to get a Honda Civic hybrid that was a pretty good price. I test drove it and fell in love with it instantly. I was told that it was never in a wreck, but I did a Carfax and it had been. Nothing really seemed to bad so I was still willing to go for it. I had a Neon with tranny probs that I was trading in. I was honest and upfront with them about it. I kept asking about the trade in value but they kept avoiding it. There was a couple of problems with the Civic that I told them would have to be fixed before I agreed to buy the car. They agreed so I drove all the way across town to drive back in that death trap of a car. We did all of the paperwork and they let me drive off the lot with the hybrid. I went back to check on the financing. I was told by Don that it was going great and that they were just "hammering out some details." I came back a few days later, and he asked by boyfriend if he could co-sign because that would get me a lower interest rate. When I had driven up there, I smelled something weird so I popped the hood and it turned out that a hose had come loose and there was coolant leaking. I told Dan, who sold me the car, and he said the next time I came back, they'd fix it. I got on the highway and about a mile down the road, the car started to overheat. I pulled off, called Dan, and he said he'd send a tow truck. They towed it off, and then tried to claim that I had put some huge hole in the radiator! I hadn't even been driving the car for a week! I told him I wouldn't pay for any damage and that the tow truck worker had put the car on backwards and that the car probably scraped the ground! They said they needed to see me. When I went in, Don finally told me that he couldn't get me financed, even after he led me to believe that everything was fine. They gave the Neon back to me. It was such an awful experience! I kept trying to get my down payment back from them. They told me they mailed it. Two weeks later, I never got anything. They kept jerking me around before they finally gave me a check a couple of months after everything. I hate City Mitsubishi. They are nothing but crooks and liars.

We had the same thing happen at Duval Ford. This was 6 years ago. A month after siging a lease for a new Explorer, we got called to come in and sign a new contract but the terms are the same.

Sure, the payments were the same but they extended from a 24 to a 42 month lease. I refused to sign and told them to bring me back my 95 Saturn that I traded. While we waited for hours at the dealership on a Friday night with our 2 small kids, the president of Duval Ford came down to try and work it out. He even went back to our original agreement but at this time we were done with them due to dishonesty.

Took 1 week to locate our Saturn which came back with a damaged side mirror, no floor mats, cigarette burns and smell inside and window tint peeling off... They fixed the Saturn.

The whole problem was due to this punk F&I kid named Scott. PUNK.

I hope you have better luck in the future, Dottie. Go see Jerry at Garber Chrysler/Dodge in Green Cove Springs.

Read about the other City Mitubishi. They use much worse tactics and much more aggressive. Because of that place I'll avoid F&I offices with only one exit. They way to avoid this scam in the future to have financing before shopping for a car.