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Report: #1163800

Complaint Review: Class 1 Pavers and Remodelers - South Euclid Ohio

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  • Reported By: Matt — South Euclid Ohio
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  • Class 1 Pavers and Remodelers 1481 Warrensville Center Rd South Euclid, Ohio USA

Class 1 Pavers and Remodelers New Roof Leaks - Owner Takes No Responsibility South Euclid Ohio

*REBUTTAL Owner of company: Class One Pavers

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I hired Class 1 Pavers and Re-modelers to replace the roof on my house. Their initial representatives were very helpful in helping me pick a color and style, however, the first problem occurred when they came to do the work they tore off the old roof and left the job with the bare wood exposed. I was told that the city came by to inspect their work and the roofers left the permit in their office that was at this point, closed for the day. Luckily it didn‘t rain that night, otherwise it could have been tragic. Nevertheless, the next day they came back and finished the roof. I am not roofer but from looking up at It, it looked great, however after a few rains, my back room began to leak. This leak continued to get worse and spread throughout the room. I contacted the owner of the company, Gary Wisniewski. I spoke to him very politely and professionally, but Gary was very rude and obnoxious. He screamed at me saying that the leak was not due to the roof (without even coming to view the damage). So I had another roofing company come to my house to get their opinion and they determined that the leak was caused due to the roofers skipping a step (not using drop flashing, which caused water to get in behind the siding. I called Class 1 back and Gary yelled at me again. Very, VERY rude this man. He said it still wasn't his job that was the issue. I politely proceeded to him what the other company said, and so he had his roofers come back again to take a look. When they did, they saw the issue right away and acknowledged that it was, in fact, due to their negligence in skipping that step. They proceeded to caulk the gap (not put in flashing, but rather squirting caulk in [seems half-a*s'd to me]) and the issue had been completely fixed. I contacted Gary, the owner and asked him what he planned to about the ceiling and walls in my back room that were ruined due to the leaking. His response was, "Stop harassing me, we fixed your leak as a courtesy and it's not our problem you have damage". He refuses to do anything about this and on top of it all I am afraid that all of the accumulated water in the ceiling has caused mold up there, which is an even bigger issue. This mans attitude is completely unacceptable and he is the most unprofessional human being I have ever dealt with. If they continue to refuse to fix the damage, I will have no choice but to sue them.

This report was posted on Ripoff Report on 07/21/2014 02:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/class-1-pavers-and-remodelers/south-euclid-ohio-44121/class-1-pavers-and-remodelers-new-roof-leaks-owner-takes-no-responsibility-south-euclid-1163800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Class One Pavers

AUTHOR: Class 1 - (USA)

POSTED: Friday, June 10, 2016

There is a huge misunderstanding here. Class 1 put a roof on this house. The home inspector came by and passed our work. The inspector did not find any fault with our work.

As it turns out there was a leak that was liKely caused by a gutter or siding issue.This was not the fault of our company.

The customer was hard work with and very emotional. For this reason we paid a third party appointed by  the customer to solve the problem.We did not have to do this- but we treat all of our customers with respect.

As you can see the customer left this report up- even after it was solved. They did not have the courtesy to remove it.

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