Classic Collision Chamblee Told me car will be done in 3 days- it took over NINE days! Totally rude and unprofessional! chamblee, Georgia

Although that's fine and great if you'd like to pride yourself on running a good business and trying to satisfy your customers, your business lacked greatly in communication and gave me HORRIBLE customer service while in the process of doing business with me- you did not reach out to "satisfy me, the customer" until I filed a truthful report on your lack of customer service. I received ONE voicemail and ZERO emails, so I don't appreciate your lying about leaving me multiple voicemails and emails in your rebuttal. 

Why did I not return your call? I spent enough time during the nine days waiting for my car trying to get in contact with people to learn a better estimate about when my car would be ready. There is absolutely no excuse why you couldn't give me a better and more accurate estimate a day after the car was brought in for the actual work; Like I mentioned in my previous report, every day I called I had a ridiculously hard time getting anyone to even SPEAK to me and every single day I was told "it will probably be ready the next day. Had a better estimate been given to me I would have had a much easier time managing my very busy schedule. 

Unlike what I've experienced from your business, I DO pride myself in running a great business with great customer service and equal treatment to both male and females of all ages. I find it very interesting that I finally got some answers as soon as I had my father call your business, and find it very sad that I wasn't treated the same as being a young female. 

It is true that the repairs took longer than originally estimated. The original time frame was given when the customer stopped in for an estimate. Unfortunately, we found additional damage to the vehicle when it was finally brought in, and taken apart. The vehicle sustained frame damage. This type of repair requires time and accuracy. We have been in business since 1983, with a stellar reputation. We did not get there by not repairing vehicles properly. We will NOT let a vehicle leave our shops until we have computerized measurements from the newest and best frame repair equipment on the market. The vehicle has to be put back into factory specs before anything else happens.

We also do not manufacture parts. We ordered all parts for this vehicle directly from Chevrolet. They are ordered with the Vin for the car. Chevrolet sent us the wrong grille for the car. We have no control over that.  In the end, the vehicle was repaired in a time frame that is perfeclty accepted in the auto collision repair industry. We strive to provide excellent repairs, and Level 10 customer satisfaction.

We have tried contacting this customer,  left voice messages, as well as sent e-mails. This young lady must be extremely busy, being that she runs her own business. We understand that. It would have been great to have the opportunity to talk to her, as opposed to getting this poor review without notice. She failed to mention that she was happy with the finished product upon delivery.

Any good business tries to satisfy customers. That can't happen if they are not willing to respond to e-mails or phone messages.