ClearMask Protective Films LP ClearMask.com Total Jerks who will do anything to NOT back their product. Trinidad Texas

Total Jerk(s)!

The first issue (out of about 6 kits now) was that I paid for next day shipping.  However, the kit hadn't been shipped for over 5 days due to some internal problem.  When I called and asked for ClearMask, and the order had not shipped in 5 days, and requested a change to standard shipping (vs. Next Day), I was told they would check on it.  Suddenly the order was shipped Next Day.  When I asked ClearMask.com staff about why I should pay them for the expedited shipping I got nothing but attitude and tap dancing - nothing was their fault.

My most recent issue is that on the window film portion of the kit (3 pieces) the adhesive released on the Aeroguard film over 20% of the 3 pieces.

When I made contact with ClearMask staff I had the unfortunate displeasure of speaking with Mike.  This guy Mike, talked more than he listened, and insisted that it was a poor install (my fault), and that the film was fine.  Mike couldn't fathom that maybe they could offer the 3 pieces at a discounted price - it was all just my fault - and I could buy the 3 replacement pieces at full price.

The point:  the kits can be good.  Of the 5-6 ClearMask kits (and several from their competitor(s)) I've purchased, this is the 1st where I've had a problem and felt the film was the isssue.

So buyer beware - if you buy, you have zero warranty support.  And should you call, be prepared for some thick-headed, one-sided arguing, with someone like MIke that will leave frustrated and your wallet lighter after purchasing their product.

Of note:  I spoke with 3M, and they provide zero warranty for self-installation.

Recommendation:  save your money, and for more fun guaranteed than calling CM for Customer service - just have your neighbor drill out your molars with a power drill and no anesthetic.  The drilling will be much rewarding than call CM Support ever could've been.

Good luck.