Cleveland Division of water Cleveland water, NEORSD, Cleveland sewer company Scam company, fraudulent billing, disappearing payments, won't accept proof of payment Cleveland Ohio

I have had issues with this company for the eleven years that I have been stuck in this house that is forced to be serviced by them. It is an utter scam and I don't know how a public service utility company can go on so corrupt for years. After seeing a special was done on this and all of the rip off reports it is clear that the City of Cleveland is involved and enjoying ripping off customers for profit or they're good friends because taking advantage of families that cannot survive without this utility. It is mind blowing.

Not only are the bills suddenly extravagant, most recently I made a significant payment that supposedly wasn't received. I called when I noticed that my payment was never applied. They said that I needed to fax a bank statement. Well, my husband and I were recently married so I had closed that account and opened a joint one elsewhere with him. I had to go into my previous bank and order bank statements from that month which I was told was needed by the water company. The statements with proof of payment were mailed to me in a week. I faxed them to the water company. Then I got a shut off notice.

So I called them again and asked did they receive my fax, hard proof this payment came out of my account and was never returned. They said that they did, but it wasn't sufficient, and that now they need a tracing number from the bank, and that I had to make the payment again. I am so furious because this is just icing on the cake with all the nightmare billing I've had with them. I don't have the time to go back and forth because they took my money and now claim they don't have it. They want me to pay them again and I guarantee I will go get the tracing number and they will say that isn't enough and come up with something else.

It is unbelieveble the customer service and the fact that they are able to get away with such fraud. This is not cable or phone or an optional service. This is water, a necessity, that is exorbitant cost and then they can say that a bank statement isn't proof and charge you double on top of the already outrageous bill. Shame on Cleveland!